Zscaler

-Define and deliver key business analytics and metrics packages to internal stakeholders and externally to our partners in coordination with Finance Operational planning for channel sales including quota / target assignment, Salesforce maintenance, account assignment, territory creation, and headcount planning.
-Drive business process improvement, workflow creation & re-engineering and productivity improvement initiatives. 
-Work in key sales process applications including Clari, Salesforce, Apptus, Xactly and Tableau just to name a few. 
-Providing oversight and inspection to issues that impact channel sales compensation. 
-Analyze partner business plans with Channel Sales and management to ensure documentation of strategic partner initiatives and the tracking towards the business plan. 
-Develop operational training/enablement materials and provide coaching and training sessions to channel sales teams. 
-Maintain and publish documentation pertaining to channel organizational structure, coverage maps, and resources.

Channel Operations Manager

Canon Europe NV

-Business Intelligence Lead for Business Operations (Supply Chain, Logistics, Order Management, Sales & Marketing) in a large scale ERP implementation for developing regions.
-Implement Robotic Process Automation opportunities as key analyst.
-Building an Operational Excellence team to support the further roll out and standardization of the developing regions.

European Business Analyst BI

Equinix EMEA

-Identify and evaluate risks associated with Equinix’s business process environment. 
-Assist with the planning, assessment, and reporting of operational audits and reviews. 
-Drive remediation or mitigation of open audit findings. 
-Generate value added recommendations to enhance overall internal control. 
-Communicate effectively with internal stakeholders. 
-Facilitate identification and distribution of best practices. 
-Promote a collaborative, positive work environment.

INTERNAL AUDITING ASSOCIATE FOR BUSINESS ASSURANCE SERVICES

Cisco

- Enable operational performance improvements through innovative BI Solutions, Intelligence and Analytics to drive actions and decisions.

- Provide data intelligence through generation of complex reports and analyses from multiple cross- functional sources to substantiate business decisions and recommendations. Deliver insight into business or functional trends.

- Gather and elicit, translate, and document complex project requirements through interface with business partners, providing alternative scenarios to resolve business issues.

- Provide consultation to stakeholders and lead cross-functional teams to address and resolve business issues.

- Train business partners on how to access and operate automated reports to ensure the business has the ability to operate independently on standard and/or routine reporting needs.

-Provide global virtual training sessions on any BI related subject or project to ensure adoption and knowledge transfer of the tools and methods used to interpret business data.

PROJECTS/INITIATIVES:
- Provide BI expertise for on-boarding 13 cross-functional teams onto the CRM platform (Salesforce), leveraging existing reporting landscape to ensure standardization of metrics, reporting and definitions.

- Host monthly virtual BI Forums with at least 35 invitees, covering worldwide locations across 8 major stakeholder groups. This has aided in increased understanding and uniformity of metrics, definitions and report usage.

- Aided in delivering a partner dashboard (OBIEE, Oracle based) that was accessible both to internal Cisco analysts as well as our external business partner to self serve their reporting needs.

- Drive major automation efforts to support our main Digitization initiative saving upwards of 200 hours per quarter. 
Subject Matter Expert capacity to create a Big Data Lake out of Hadoop.
Convert manual reports into dashboards (Tableau, OBIEE, Business Objects)

- Senior analyst consulting capacity for process automation in PEGA

Business Analyst

- Lead and manage a virtual team of 14 reporting analysts in our day-to-day operations to support our organization, and at the same time capitalize on opportunities to optimize through automation and standardization, thus ensuring an optimal and efficient use of our analysts to further support the business.

- Metrics, Analytics and Business Intelligence to support the Customer and Partner Experience Organization. Help with reporting set up, metric definitions, base lining and target setting and overall understanding of existing metrics to clarify uniformity in approach.

- Subject Matter Expertise in Large Scale Projects including CRM implementation (SalesForce.com), Country Enablement, STAR, Oracle Implementation (TeleServices), TeraData Implementation and OBIEE Dashboards (Siebel).

PROJECTS/INITIATIVES:
- Automation of reporting landscape leading up to 200-hour manual work reduction per quarter, which is used for the increased BI requests from our stakeholders.

- Principal BI SME for the Salesforce.com/CRM implementation, a worldwide effort with 15 team members and 1,800 users.

- Coach & mentor our vendor team leader for a period of 3 months in Amsterdam, achieving a 25% increase in productivity of the team in Pune, India.

- Reporting team consolidation effort leading in cost savings upward of $700K per annum.

Team Manager BI Reporting Team

- Data, Reporting and Analysis.

- Set up and manage virtual team to support the growing demand for reporting and analytics.

- Create Monthly and Quarterly Business Reviews for our Global Operations team to support in their
decision making process.

- Project support by enabling reporting capabilities.

- Report landscape optimization by constantly looking for opportunities to automate and standardize.

Program Specialist

Convergys

- Generate reports and analytics with the capability of highlighting anomalies in support of the customer service organization.

- Organize and present data that is extracted from disparate tools, applications and systems.

- Good analytical skills to identify trends or patterns in datasets/reports and interpret, synthesize and communicate them to the clients.

Senior Reporting Analyst

Spherion

- Facilitate the order entry process by resolving the issues that prevent orders from booking.

- Problem solving includes: resolving configuration issues, changing orders as required and ensuring the customer gets the best possible service.

- Drive orders through commit periods, which is highly prone to working with extreme deadlines requiring dedication and flexibility, every month, quarter or year-end.

- Ensure patience, understanding and quick problem solving skills while on call with our customers, partners or internal stakeholders.

Order Processing Specialist, Customer Service Representative

FUJI Motion Picture Film

Internship for the European Business Administration double degree program to gain practical work experience.

My responsibilities were:

- Providing information to customers on motion picture film material.

- Arranging the weekly & daily logistics of the film material to the Benelux and Scandinavian countries conform the supply and demand of ongoing movie projects

- Co-planning the monthly distribution of the film material in the different distribution centres.

- Co-planning monthly forecast of negative film needed from the Japanese headquarters.

- Supporting the daily administrative tasks.

- Invoicing

Internship Customer Service and Sales Representative

Personal Profile:
A very approachable, fun, friendly and easy-going individual with an avid interest in sports, reading, and movies.
“I may not have gone where I intended to go, but I have ended up where I needed to be.”

Professional Profile:
Motivated, effective and accomplished international professional who is results-oriented with an extensive background in Business Analysis and Business Intelligence.
A problem-solver that looks at issues holistically and is powered by analytics to enable data-driven decision making.

Specialties:
Metrics/Analytics/Business Intelligence
Vendor Management/Leading Virtual Teams
Strong Collaboration Skills with a High Success rate in finding and implementing solutions.
Stakeholder Engagement

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