VeilSun, Inc.

Vice President of Operations

Vice President of Internal Operations

Director of Delivery Operations

Quandary Consulting Group

•	Designed and implemented operational foundation, systems, and processes to scale high-growth technology consulting firm
•	Built and managed teams to build, customize and sell SAAS products and services
•	Grew total employee count from 5 to over 40 in under 4 years
•	Created and implemented all operational processes, including but not limited to: Accounting, Finance, HR, Recruiting, & IT
•	Designed and implemented system and process to track billable time and utilization of consultants 
•	Created multi-level approval and audit process of billable hours for Accounts Receivable
•	Designed and implemented automated AR process 
•	Built recruiting process which included behavioral interviewing and technical exam
•	Responsible for all HR, including but not limited to payroll, training, compliance, recruiting, performance, benefits and culture
•	Developed and implemented employee onboarding, training, retention, and performance bonus programs
•	Created and executed performance management processes, systems, and training
•	Built and directly managed various teams through growth phases: Business Development, Professional Services, Operations
•	Created cross functional processes to ensure accuracy, reliability, and quality control across all teams
•	Closed over $1,000,000 in strategic net new SAAS and Professional Services business

Director Of Operations

Operations Manager

Project Manager

RIO Real Estate

•	Managed Operations Coordinator and Special Project construction teams
•	Managed Capital Expenditure projects ranging from $5,000-$2,500,000 for a 150+ building portfolio
•	Created financial proposals for potential clients for commercial and residential building management
•	Worked directly with leadership and investors to renovate their residential and commercial properties
•	Evaluated properties for renovations, managed renovations from start to finish
•	Designed automated invoicing system for billable hours (over $500k monthly)
•	Implemented automated work order and payroll system for 60+ field employees
•	Created and managed various contracts for 80+ residential buildings
•	Implemented Reputation Management software to track social media reviews, respond to reviews, track progress, and set companywide goals for online presence
•	Created and implemented monthly owner update process to give 80+ clients real time access to an online portal

Colorado Landmark, Realtors

Administrative Assistant

University of Colorado Boulder - Leeds School of Business

Finance and Budget Intern

Northwestern Mutual

Northwestern Mutual Financial Network

Miller's Dance Studio

Substitute and Assistant Dance Instructor

Megan Duncan | ☎ 303.710.5377 | ✉ meganagaram@gmail.com | mduncan@veilsun.com

I am an Operations leader with expertise in process improvement and scaling teams in fast-paced, high growth environments.

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