Mehdi Bennis's Linkedin Analytics

Highly skilled and experienced service manager. My role is to provide best-in-class service management experience to my clients by helping them achieve their goals in a field where excellence is the target. Proven track record of successes, managing customers programs related to Unified communications projects in Private and Public companies. ITIL and PRINCE2 certified, Perfectly fluent in English. Manage client Onboarding, solutions and services deployment and drive retention throughout the relationship Provide training, technical support to my teams. Act as a trusted adviser, provide strategic recommendations to my existing clients. Develop business both with existing clients and with prospects by developing and nurturing the accounts and identifying opportunities for upselling. Deliver a red-carpet experience to customers to maintain client satisfaction and retention I’m responsible for a portfolio of 8 strategic and very demanding customers. Act as a safe conduit for my customer needs , enhancement requests, expectations to my company. I know perfectly how to manage customer’s expectations and priorities. I’m customer focused and perfectly aware of best practices and processes. I’m self-motivated, pro-active and hardworking.