Mehul Fanawala

The Clueless Company

In my current role as a Revenue Operations Specialist, I oversee the alignment of sales, marketing, and customer service operations to streamline processes, increase efficiency, and maximize revenue for B2B SaaS Businesses.

Key Responsibilities and Accomplishments:

- Lead cross-functional teams to implement and refine RevOps strategies that bridge organizational silos and improve operational efficiency.

- Work with key stakeholders to develop and implement data-driven strategies, utilizing a variety of technologies to optimize customer engagement and drive growth.

- Utilize comprehensive understanding of data analysis and predictive modeling to inform strategic decision-making and forecast sales trends.

- Collaborated with the sales and marketing teams to create and implement an improved sales funnel, resulting in a 88% of Revenue Growth.

I continuously aim to leverage my expertise in operations, sales, and marketing to help organizations better understand their operational processes and make strategic decisions that drive sustainable growth.

Co-founder, RevOps Consultant, and Sweat Equity Investor

RevOps Co-op

Member

Fueler® - Proof of Work Profile

Swyftin

Business Mentor

The Builders Club

Mentor

eZee Technosys Pvt. Ltd.

Head of Inbound Sales

1.Build and maintain executive relationships with enterprise prospects and customers, influence long-term strategic direction. 
2.Understand customer's goals and challenges and establish eZee’s product as the best solution available.
3.Qualifying and acknowledging customers' requirements and effectively exhibiting eZee solutions’ ability to meet these requirements.
4.Taking full responsibility of the sales cycle. From generating the lead to nurturing it and closing it.
5.Developing and managing relationships within our Enterprise segment of the hospitality industry and covering strategic deals.
6.Managing complex sales-cycles and presenting to C-level executives the value of our suite of applications.
7.Forecast sales activity and revenue achievement, while creating satisfied customer-base. 
8.Lead territory strategy in generating and developing business growth opportunities (new and expansions), working collaboratively with Sales Development, Customer Success, and Marketing - all to maximize business results and open up opportunities with enterprise establishments of the hotel and F&B industry.
9.Contribute in eZee’s evolvement and expansion to be acclaimed in the enterprise sector of the market.

Director of Enterprise Sales

As a Key Account Manager at eZee, I deal with key clients and partners of the company. My roles and responsibilities include:

1. Developing a solid and trusting relationship between major key clients and company
2. Resolving key client issues and complaints
3. Developing a complete understanding of key account needs
4. Anticipating key account changes and improvements
5. Managing communications between key clients and internal teams
6. Strategic planning to improve client results and establishing timeline of performance
7. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
8. Collaborating with sales team to maximize profit by up-selling or cross-selling
9. Meeting all client needs and deliverables according to proposed timelines
10. Analyzing client data to provide customer relationship management
11. Expanding relationships and bringing in new clients

Key Account Manager

My responsibilities as the Director of Global Sales at eZee included:

1. Determining gross-profit plans annually by implementing marketing strategies; analyzing trends and results.
2. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
3. Implements sales programs by developing field sales action plans.
4. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
5. Establishing and adjusting selling prices by monitoring costs, competition, and supply and demand.
6. Completing sales operational requirements by scheduling and assigning employees; following up on work results.
7. Maintaining sales staff by recruiting, selecting, orienting, and training employees.
8. Maintaining sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
9. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
10. Contributes to team effort by accomplishing related results as needed.
11. Supervising Onsite and Inside sales.
12. Travelling at customer locations and workshops for presentations and meetings. 
13.  Being a point of contact for clients and leads to nurture them from time to time. 
14. Regularly carrying out product upsell and motivating team for the same.

Director of Global Sales

Software support at eZee takes care of clients' queries and problems in eZee products and providing them the best solution, thus ensuring ultimate customer satisfaction. My responsibilities as the Head of Software Support at eZee Technosys included:

1. Overseeing software support and product training teams. 
2. Establishing and maintaining relationships with software development and sales teams. 
3. Providing advanced troubleshooting skills to resolve technical problems. 
4. Researches, reports and corrects any quality assurance issues. 
5. Gaining extensive knowledge of department processes. 
6. Streamlining and enhancing email, chat and phone support and product training. 
7. Visiting client's location to help them with onsite implementation.
8. Supervising client on-boarding and online implementation.

Head Of Support

eZee develops and offers end-to-end hotel and restaurant management solutions for the hospitality industry worldwide. My roles and responsibilities included:

1. Interacting, studying, understanding and mapping the requirement of the client to the application.
2. Updating project status to concerned persons.
3. Resolving problems and providing solution to the clients
5. Client specific software testing.
6. Interacting with core team members, end users & other team members
7. Performing other related duties as assigned by respective managers
8. Following all the rules & regulations laid down by the organization
9. Training at the customer location
10. Providing online training to clients and their team members
11. Finding and reporting new features and enhancements to upgrade the products

Software Support Engineer

Fame Cinemas

Was in Call Center for Home Delivery Ticket Booking.

Customer Care Executive

#1 Rule of Sales: "If you want to make a sale, never sell." - Mehul Fanawala

Hey there 👋

With over 15 years of expertise in the technology industry, I am Mehul Fanawala, a Revenue Operations Specialist and Co-founder of The Clueless Company – a groundbreaking RevOps Consultancy startup dedicated to empowering B2B SaaS brands.

In the past two years, we've been on a mission – assisting over 30 B2B SaaS brands in 8 countries to supercharge their revenue, achieving an impressive average growth rate of 88%.

Our forte lies in crafting and executing strategic RevOps strategies aimed at boosting revenue, reducing revenue loss, preventing customer churn, breaking down organizational silos, and enhancing operational performance.

We are incredibly proud of our outstanding 4.9 ⭐️ rating on Clutch, a premier B2B ratings and reviews platform. This exceptional rating underscores our steadfast dedication to delivering top-tier services.

We are thrilled to share that The Clueless Company recently received the prestigious Clutch Global and Clutch Champion for Fall 2023 and Spring 2024 awards. 🏆

Additionally, we also has been awarded as the Top Company in multiple categories, the recognition includes:

- Product Marketing Agency
- Sales & Business Development Company
- Customer Service Consulting Company
- Operations Consulting Firm
- Business Intelligence Consulting Company
- Business Transformation Company

This outstanding achievement is a testament to our commitment to delivering consistently impactful results and our clients' high satisfaction.

I'm excited about the prospect of assisting B2B SaaS businesses in achieving their revenue goals through strategic RevOps consulting.

For those seeking ways to optimize B2B SaaS sales, marketing, customer service, and business growth while focusing on revenue operations, our team is offering free consultations.

Let's connect and explore how we can contribute to your growth journey.

P.S. Did you know that inefficient RevOps processes can cost B2B companies up to 30% in lost revenue?

Co-Worker & Sales Therapist

We charged $100/month for an AI that was actually two guys taking notes on Zoom.

That’s how Fireflies started.
And honestly, that line stopped me in my tracks.

Because here’s what hit me:
Founders back then *became* the product before they built it.

They manually joined meetings, took notes, sent follow-ups, just to see if people even needed what they were building.

Fast forward to today,
Most founders don’t even talk to their early users.

Forget calls; they aren’t even sending a single drip email to check if users got stuck or confused.

I’m not saying what Fireflies did was the “right” way or the “ethical” way.
But it was real. It was scrappy. It was hands-on validation.

They didn’t hide behind dashboards, analytics, or automated sequences.
They picked up the phone, joined meetings, and *listened.*

Somewhere along the way, we replaced curiosity with convenience.
Founders started automating before understanding. Scaling before validating.

And maybe… that’s why most products never truly resonate.

Before you automate, try being the product once.
Before you optimize, try empathizing.

Because sometimes the fastest way to build something users love is to sit quietly in their meetings, taking notes by hand, just like “Fred from Fireflies.ai.”

Co-Founder → The Clueless Company and The Agency Auditor | 35+ clients. 8 countries. 4.9 ★ on Clutch | Strategic Advisor at linkutm.com

I can help you get 100+ genuine likes and 20+ comments.

That’s the message I received today.
And honestly, it made me pause.

Because… how can *genuine* engagement be *sold*?

You can’t fake authenticity.
You can’t outsource trust.
And you definitely can’t buy meaningful conversations.

Every “boost” that promises quick likes and comments might look good on the surface, but anyone who’s been here long enough can spot the difference.

The comments sound scripted.
The likes come all at once.
The post feels empty, no real connection, no real story, no real impact.

What actually builds engagement isn’t a service.
It’s *your voice*.
It’s showing up, consistently.
It’s sharing thoughts that make people pause, reflect, or smile.

Because people don’t connect with perfection, they connect with *real*.

So, if someone offers you “genuine engagement” for a price, remember:

Genuine isn’t something you can buy.
It’s something you earn.

I’ve been sitting on 5 product ideas.
And now, it’s finally time to choose one.

But here’s the twist,
I don’t know which one yet.

Over the next few days, I’m going to explore all 5 ideas, test them, talk about them, and understand which one truly deserves my time, energy, and obsession.

I’ve built and advised startups long enough to know this:
every idea feels exciting at first.
But only a few survive the weight of *execution.*

So instead of quietly deciding behind the scenes,
I’m going to *build in public.*

You’ll see the process from how I think about ideas, validate them, filter the noise, and finally commit to one.

No stealth mode.
No vague “something cooking” updates.
Just honest exploration, decisions, and lessons shared openly.

Let’s see which idea makes the cut.
Because this time, I’m not chasing perfection.
I’m chasing momentum.

Stay tuned. 🚀

It’s not even been 12 hours since I shared that I’m going to start building a product.

And I already have two DMs from people offering to build the website.

One of them even referenced my post while pitching.

We’re just getting started. 🥳

This is exactly why I love building in public, the momentum, the conversations, and the people who show up even before the product exists.

We named our company “The Clueless Company.”

And four years later, people still call it one of the smartest “clueless” decisions we ever made. 😄

Every now and then, we get messages like this one:

“I loved this logo tbh. Pretty cool design. I wonder if I’m correct, Clueless is a consulting company for startups majorly right? And that includes anything a startup needs help with except their product ofc xd.”

And honestly, even after all these years, it still brings a big smile to our faces.

Because it reminds us where this all started,
two people (Manasi & I), genuinely *clueless* about how to build a consulting company…
but very clear about *why* we were building it.

We saw founders struggling with everything *except* their product,
marketing not connecting to sales,
sales not connecting to customer success,
and customer success not connecting back to growth.

So we built The Clueless Company® to fix exactly that.

A RevOps consulting firm for B2B SaaS startups to connect marketing, sales, and customer success into one predictable revenue system.

And four years, 40+ clients, and 8 countries later,
that name still makes people smile. 😊
Including us.

Because here’s what we’ve learned,
being “clueless” isn’t the opposite of being capable.
It’s where clarity begins.

It’s where curiosity turns into confidence.
And where something truly meaningful starts taking shape.

Have you ever made a “clueless” decision that turned out to be the best one ever?

When someone says your website isn’t working, your heart skips a beat. 😅

Yesterday, I got a message from vijay gupta saying,
“Your personal website not working”

For a second, I froze. I immediately checked my site, and it loaded perfectly fine.

Different browser? Still working.
So what was going wrong?

Then I clicked on *the exact link* he shared, and boom 💥 it actually wasn’t working.

That’s when I realized something simple but important:
My website was working without “www”, but not with it.

The tiny three-letter difference that most of us overlook.

So, I quickly opened my domain manager, added the missing CNAME record for “www,” and within minutes, everything was fixed.

Now, both versions (with and without www) are live and working perfectly. ✅

This was such a small issue, but it reminded me of something bigger:

Sometimes we’re so focused on perfecting the big things, design, content, speed, that we miss these little technical details that quietly break the experience.

And if it wasn’t for Vijay’s message, I might not have even realized it.

So here’s to people like Vijay, who take a moment to point out things that help others. Thank you! 🙌

And here’s a reminder for all of us, check your “www” version too.
Because sometimes, it’s the *smallest fixes* that make the biggest difference.

What’s that one small detail you once overlooked, that ended up teaching you something big? 👇

One idea down. Four to go.

Out of the five product ideas I’ve been exploring, I decided to eliminate the first one today.

It was a D2C product.
And honestly, it just didn’t make sense.

After working on SaaS products for over 17 years, I realized I was forcing myself to like the idea, not because it fit me, but because it sounded *exciting.*

That’s the funny part about ideation.
Sometimes, the toughest decision isn’t which idea to chase.
It’s which one to let go of.

You start with curiosity, but eventually you have to ask the hard questions,
“Do I understand this space deeply?”
“Can I bring something unique to it?”
“Does this connect with what I’ve spent years mastering?”

And this one didn’t.
So, it’s out.

Four more product ideas left.
Let’s see which one gets eliminated next.

Stay tuned, I’m still building in public. 🚀

Two more ideas are out.

That leaves me with just two.

Both are B2B SaaS.
Both are close to my heart.
And both solve problems we’ve been facing for years at The Clueless Company® and The Agency Auditor.

Initially, I had five ideas.
The first one was D2C, eliminated.
Now two B2C SaaS ideas are gone too.

Why?
Because we’ve been there before.

postgen was our B2C SaaS, and it taught us something important, solving for individual users is exciting, but building for businesses is where our experience, systems, and mindset truly fit.

After spending 17 years in the B2B space, I realized it makes no sense to start over in a lane that doesn’t align with what we’ve mastered.

So here we are.
Down to two ideas.
Both solving real, recurring, painful problems.
Ones that we’ve lived through ourselves.

It’s getting serious now, and a lot more interesting.

Let’s see which one survives next. 🚀

taplio

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