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Melanie Marchant Kvarfordt

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I have a knack for uncovering customer pain points and identifying strategic solutions that benefit clients while growing the top line. Whether it’s selling cybersecurity solutions to help healthcare clients protect their data, users and assets, providing SaaS solutions to help with branding, recruiting, selling and internal communication or finding the right business management solution for an Amazon seller, I’ve been able to identify a customer’s needs and align the most appropriate product or service. When I’m not building relationships with clients, stakeholders, and external partners as a customer-centric sales professional, I’m seeking out ways to increase sales, remove roadblocks, and improve processes: ✔ I increased marketing email open rates from 15% to 26% by researching and implementing current best practices. ✔ I grew profit margins up to 10% on underperforming products by evaluating and updating dealer pricing. ✔ I achieved customer satisfaction ratings of 90%+ by fielding up to five inbound customer chats at once while demonstrating in-depth product knowledge. AREAS OF EXPERTISE: ✔ Sales & Business Development ✔ Lead Generation & Qualification ✔ Process Improvement ✔ Inbound & Outbound Marketing ✔ Cross-Functional Collaboration ✔ Organization & Prioritization ✔ Client Success & Retention ✔ Relationship Building Outside of my refined sales and client management skills, I’m known for having a growth mindset, confidently adjusting to change, and demonstrating integrity. If you’re looking for a client-centric sales executive who excels at growing revenue and improving processes, I welcome you to connect with me.

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