Melanie LaBar's Linkedin Analytics

As a Customer Success Leader with 20 years of experience in technology, I have had the opportunity to work across multiple disciplines—from quality assurance and technical support to IT operations and customer success. My time in startups gave me a full-stack education on how tech companies operate, and it is where I learned to connect people, technology, and problem-solving to create meaningful outcomes. I have focused on building and leading teams that foster strong post-sales relationships and enhance the customer journey. My passion lies in helping customers and teams alike achieve their goals by always asking, ‘What problem are we trying to solve?’ My key achievements include: ✅ Developed a customer retention program for at-risk accounts, leading to a 65% increase in customer satisfaction and strengthened client relationships. ✅ Implemented a client satisfaction tracking mechanism at Pivot Technology Solutions, saving $1M in recurring revenue through proactive issue resolution. ✅ Spearheaded the development of a remote service desk operations offering at Presidio, resulting in a $3.2M increase in recurring revenue. ✅ Led IT operations for a Fortune 500 company, managing a 24x7 service desk and supporting 70+ nationwide locations. Top Skills: • Customer Retention Strategies • Churn Reduction • Post-Sales Relationship Management • Product Management Mindset • Operational Efficiency • Implementation & Onboarding Optimization • Team Leadership & Development • Customer Journey Optimization • Cross-Functional Leadership • IT Service Management (ITSM) • B2B SaaS Support • Strategic Planning & Execution • Process Improvement & Automation • Data-Driven Decision Making • Customer Lifecycle Management • Scalable Solutions for Growth