Extended Stay America

•	Lead and develop a team of account managers and sales support staff to deliver an exceptional customer experience and exceed sales targets   
•	Drive employee engagement and development by creating and executing comprehensive training plans, leading team building activities, managing to KPI’s, ensuring the team engages with clients regularly 
•	Define customer needs; Create and implement strategic account plans to grow revenue share for each team member by 112.0% to goal
•	Negotiate and manage contracts for Extended Stay's largest client valued at $50MM
•	Leverage sound business acquisition and retention strategies to cultivate new and existing business relationships and achieve budgeted sales goals
•	Collaborate with internal departmental stakeholders to develop training, sales strategies and industry targets to ensure issue resolution and implement new processes 
•	Strategically minded with the ability to implement changes and problem solve. Consistently sourced as a Subject Matter Expert for training, process improvement and leadership training
•	Source business across multiple industries such as healthcare, consulting, construction, third parties, relocation management and temporary housing

Senior Director, National Account Sales - 3rd Party, Temp Housing & Mobility

Responsible for coaching, training, monitoring KPI's, and developing sales and process solutions for a team of account managers and sales support team members. Actively engage internal stakeholders for continued support, sales development and flow of information across the team in order to drive revenue and increase client engagement and satisfaction. Utilize analytic data to track trends to ensure team members are pursing the best targets for revenue growth.

Director, National Account Sales HSC

Developed and coached our internal sales support team by creating process improvements resulting in higher client engagement from our Fortune 500 clients.  Continual communication with sales, revenue, operational and sales development teams to ensure collaborative efforts across the sales team to drive revenue growth.

Director, National Account Sales & Account Service Coordinator Supervisor

Responsible for developing and coaching a team to improve skills and drive revenue performance.  Executing sales strategies and streamlining processes resulted in year over year revenue growth of 40%.

Account Manager, Supervisor

Successfully met revenue goals 7 consecutive quarters through direct sales efforts within assigned account portfolio. Actively engaged with both internal and external clients to identify and develop sales strategies resulting in account trust and growth.  Trained all new team members and developed sales processes.

Account Manager

Oakwood Worldwide

Maintain a high level of customer satisfaction as one point of contact responsible for handling all the Fortune 1000 client’s temporary housing needs both domestically and internationally.  Client scorecard rating of 92% to 100% for Fortune 100 Company for 33 consecutive quarters.  Assure that Service Level Agreements are met based on team and/or customer expectations. Provide timely feedback to Global Account Team evaluating the client’s ongoing needs, requests and process improvements.  Responsibilities also include: service recovery, coordinate large group moves, reconciliation of monthly invoices, monthly and quarterly reporting for both Oakwood and client, and mentor to new sales associates.

Sr. National Account Coordinator

Highly motivated sales leader focused on driving revenue and building strong client relationships. Responsible dedicated leader with a focus on employee and team growth to build a world class sales team while improving processes and implementing sales strategies.  Dedicated to providing clear communication and a collaborative environment to drive success.

Core Competencies:
Leadership, Account Management, Sales, Sales Training, Project Management, Hiring, Coaching, Training, Strategic Selling, Pipeline Management

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