Assembled

Marketing Team

Uber

*Led on-boarding of strategic customers to the U4B Guest Services platform
*Support key initiatives to drive revenue, including closing new accounts and reactivating churned accounts
*Gathered feedback from customers and internal stakeholders and implemented several improvements to the on-boarding process
*Path Forward returnship (internship for mid-career professionals)

Customer Success 

Lesley Evers

•  Managed sales and operations for retail startup in women’s high-end apparel.
•  Detailed reporting and business planning to surpass targets by growing from one to three stores in two years; grew retail sales by 20% (industry norm is 3%); and tripled online sales over five years.
•  Grew local and national brand recognition as well as sales via social media campaigns that increased the company’s customer list by 30% and generated 50% of online sales.
•  Managed sales, customer service, merchandising and inventory as well as payroll and scheduling for a team of five people.   
•  Led point of sale system vendor selection and implementation, and managed ongoing maintenance of the platform.

Retail Operations Manager & Online Sales Director (part-time)

Paychex

•  Negotiated and sold payroll, human resource services and benefits to buyers in Finance and HR departments as well as line of business owners.
•  Consistently met or exceeded sales quotas every year through strong referral relationships with CPA's, bankers and attorneys.
•  Awards Received: 
- National Conference qualifier (four years)
- Circle of Excellence qualifier 1998
- Diamond Club (growing lifetime customer base by over 1,000 customers)
- District Salesperson of the Year 1996 and 1998
- Most Valuable Player 1997
- Personal Achievement Recipient 1999
•  Helped to on-board and advise clients on optimal set-up and implementation of payroll, benefits, compliance and HR support.
•  Built positive, cross-functional relationships across departments in order to resolve issues and maximize customer satisfaction and success against targeted objectives.
•  Gained public experience while leading training and education seminars on payroll law, HR benefits structures, and California labor law to business owners and CPA’s for continuing education credits.
•  Selected to hire and train new sales employees

Payroll Sales Associate and HR Solutions Sales Associate

Abilizer Solutions Inc

•  Successfully deployed large enterprise customers such as Grainger and Anthem Blue Cross on Abilizer’s pioneering online HR portal software platform.
•  On-boarded customers and trained customer administrators on portal features and functionality.
•  Exceeded employee registration targets for each customer.
•  Uncovered customer requirements and challenges while working with sales executives to negotiate upsell opportunities for new and existing accounts.
•  Served as a “go to” technical resource on product capabilities and requirements.

Customer Success Account Manager

Helping modern customer support teams

I am an energetic, organized, and proven sales & customer service professional with specific industry domain expertise in human resources & WFM software.  

I have a track record of surpassing goals while building outstanding customer and referral relationships.  Some of my specific skills include:

SMB, Mid-market and Enterprise Sales
Account Management
Customer Success Management
Human Resources Software
Human Resources Benefits
Payroll Services
Operations
Customer Service
Hiring & Training
CPA & Commercial Banking Referral Network

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