Ambassade des Langues

• Oversaw organizational & structural development of services.
• Collaborated on UI/UX best practices, conducted UX audits and checked the content translation.
• Implemented a clear and efficient backlog for each team.
• Ran facilitation workshops to boost productivity and improve communication.
• Tailored and submitted a course design that led to a successful partnership with the American Business School.
• Implemented and generated processes and defined best practices for the educational and marketing teams.
• Collaborated on the RFP responses, defining the guidelines, value propositions, and strategy,
conducted research to gather data and wrote, edited, and proofread the drafts.
• Managed and monitored managers' missions to ensure the achievement of the structural objectives.

Freelance Consultant

• Led Content Writing and UX writing in French and English, overseeing conception, style guides
(AP Stylebook), SEO, microcopy, fact-checking, and translation for various content formats
(website content, media content, blog articles, product sheets, email campaigns, etc.).
• Spearheaded the launch of Kicho’s e-commerce website, crafted the brand identity, conducted
UI/UX analysis and Research, and ensured bilingual UX Writing and Content Writing, resulting in
the business securing its first 50 international online orders within two weeks.
• Delivered concise deliverables (personas, empathy maps, user journey maps, etc.) to articulate
competition analyses, product issues, design challenges, and business opportunities.
• Conducted UX research (quantitative, qualitative, mixed methods), benchmarks, and audits to
gather data and metrics (Clarity, Google Analytics), comprehend user behaviours, and identify
expectations, jobs to be done, and pain points.
• Crafted creative, user-centric and inclusive UI (mobile, desktop) with high-quality mockups and interactive prototypes (Figma) and conveyed user tests to evaluate and foresee iterations.

Freelance Product Designer & Content Designer

Youschool.fr

• Scoped project needs and defined the budget accordingly for five different training courses, collaborated on Change Management projects, driving the enrollment of more than 450 students within 2 years and elevating the company's turnover by €2 million.
• Defined roadmaps and user stories to balance short-term delivery needs with long-term product goals, ensuring stakeholders' engagement and risk management.
• Supervised the editing and proofreading of educational content writing, marketing content,
video scripts, and podcasts, analyzing, fact-checking and editing up to 30 pages daily.
• Produced and uploaded written content for education materials, advertisement and sales,
podcasts, and various internal documents, developing up to 50 pages per week.
• Led teams of up to 8 members through all the project life-cycle steps, ensuring healthy
collaboration, and provided regular support and feedback to writers to help them improve their
text and meet the defined standards and guidelines.
• Attended weekly meetings with cross-functional teams and stakeholders to update, check milestones, and address potential issues like delays or technical challenges.
• Advocated for the implementation of defined UI/UX processes and participated in their establishment, conducting discovery phases and UX research.
• Crafted UX/UI deliverables using InDesign, Figma, Miro, under the supervision of the Design Team.
• Conducted qualitative and quantitative research, including thorough market analysis, to stay updated on trends and innovations and provide the highest-quality educational content.

Project Manager - Product Design & Content Design

• Tracked students’ progress and funding, maintained and monitored cashflow tables, ensuring a
course completion rate between 85% and 100% and overall student satisfaction.
• Managed invoicing and billing processes (SellSy, Stripe), consistently securing between 85% and
100% on-time payments for eight consecutive months.
• Generated weekly reports, documentation, processes (Miro)

Finance & Education Supervisor

Alliance Française de Perth

• Conducted in-person and online classes (Apolearn, Moodle, Oncord, and Zoom) for both children and adults
• Developed content and oversaw the management of educational resources
• Managed course offerings, participated in sales efforts, and promoted courses as well as cultural events

French as a Foreign Language Teacher

Alliance française de Canberra

• Conducted in-person classes for both children and adults
• Developed content and oversaw the management of educational resources
• Led educational projects, cultural workshops, and training programs for instructors
• Managed course offerings, participated in sales efforts, and promoted courses as well as cultural events

 French as a Foreign Language Teacher

Association des amitiés asiatiques - Etablissement libre d'enseignement supérieur

 French as a Foreign Language Assistant

Hi there! 👋 I'm a Product Designer and Project Manager with over 4 years of experience, specializing in Content Writing and Editing, Content Design, UX/UI, and UX Writing. Open-minded, organized and empathetic, I am an insatiable enthusiast of words, psychology and design. ✨

Take a look at my portfolio to discover how I bring ideas to life, tell stories and how I approach and tackle my projects. 🚀

Have a project or need? Let's discuss it! 👩‍💻✨

https://melodyramatdesign.notion.site/Hi-I-m-Melody-68164f8832a04668a9deaf24efd3a43e

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