Leona

Co-Founder

Vinsko Jacobs

Freelance

Mayo Clinic Platform

I managed Mayo Clinic Platform's biannual Accelerate Program, serving as a point of contact for the 12 participating cohort companies. I developed and executed operational and technical onboarding, as well as maintained key metrics to ensure Program success and expansion.

Program Success Manager

Invitae

I empowered 30+ genetic counselors by resolving issues for 3k+ patients and providers across various sectors of genetics, including cancer, reproductive health, cardiology, ophthalmology, and neurology. I researched, located, and abstracted information for clinical appointments as well as led team projects, monitored metrics, and developed reports. 

Key Accomplishments:   
• Launched a program for genetic counselors to acquire licensure across the United States, saving the company $200k+
• Expanded scope of genetic counseling services, increasing monthly appointments from 960 to 1.4k+

Operations Specialist

Fox Chase Cancer Center

I facilitated the data collection, analysis, and reporting functions for the Office of Clinical Research (OCR) for global Phase I clinical trials, including managing up to six clinical trials simultaneously. I extracted data from source documents to respond to data queries and scheduled visits for individual studies. 

Key Accomplishments: 
• Resolved 1k+ database errors in one week
• Trained new staff on navigation of sponsor database systems

Clinical Research Data Specialist

I ensured the department ran smoothly, patients were satisfied, and executives could focus on the matters that required their attention. This involved high-demand calendar management, patient and provider communication, and timecard verification.

Key Accomplishments:
• Delivered biannual conference logistics for two executives, including budget, conference registration, transportation, and hotel; processed finance reports and monitored compliance for annual certifications
• Expedited HR with talent acquisition, security clearance checks, new hire paperwork, onboarding, and training new staff members

Administrative Specialist

I supported four genetic counselors in all administrative needs, including fielding telephone calls, managing highly active calendars, coordinating meetings, and organizing documents.

Key Accomplishments:
• Increased patient volume by 10% by providing strong customer service support
• Orchestrated a highly confidential and sensitive database update; streamlined the procedure for informing patients of account changes
• Appointed deputy Clinical Operations Manager

Clinical Genetics Intake Coordinator

I spearheaded the scheduling and database management for 12 high-traffic departments, while delivering stellar customer service to patients and staying focused in a high-stress, ever-changing environment.

Key Accomplishments:
• Reduced prescription errors by 50% after crafting customized spreadsheets to track accuracy and accountability of prescriptions
• Mentored and trained new staff on scheduling system

Ambulatory Care Rep

🏆 I am a problem-solver who thrives on supporting organizations in a way that benefits not only their day-to-day tasks, but their long-term goals, as well.

📈 Building collaborative, dynamic partnerships, I ensure projects succeed on time and on scope.

💻 I love using my background as an administrative and operational specialist to integrate big ideas—finding ways to work smarter, not harder.

📬 Feel free to message me if you want to chat (especially if it's about books or hockey)!

📌 Specialties: project management, process improvement, client relations, onboarding, data analysis and reporting

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