ReSource Pro

Lead a growing consulting practice with a focus on carrier advisory services, leveraging my decades of industry knowledge, digital expertise, change management, and entrepreneurial spirit to help insurers navigate the ever-evolving landscape of the insurance industry. Serve as a client- and market-facing thought leader representing ReSource Pro's services that help our clients thrive in the complex digital world.

Partner, ReSource Pro Consulting

MBC Consulting LLC (MA)

Launched this technology and operations consulting firm as industry competitive and financial pressures were accelerating and technology had become more complex. Leveraging deep industry, IT and operational leadership expertise to provide guidance to a variety of clients. Areas include property and casualty insurance operations, business systems, talent readiness, technology, automation, claims case management, policy administration, risk control, strategic development, digital transformation, integrations to enable mergers and acquisitions, shared services and vendor solutions. Assesses clients’ current technology and organization state, identifying operational/process/capability gaps, recommends improvements, defines future state needs and provides roadmaps. Engaged by AlphaSights, Coleman Research Group, Emissary, Gerson Lehrman Group, Guidepoint Global, Marquis, NewtonX, Nuvento, Strategy Meets Action, Ushur. Client highlights include…

☛ Conducted SWOT analysis for niche insurance carrier identifying measurable improvements in workflow to drive efficiency, productivity, quality, and employee engagement.
☛ Completed RFP and due diligence for, and conducted a scorecard-based evaluation of, best-fit solution providers for a pool insurance carrier.
☛ Provided frameworks for multiple clients around technology vendor assessment, competitive and industry trends, and organizational readiness to enable transformation.

Founder, Consultant & Advisor

Bluebird Leaders

Bluebird Leaders is a 501(C)(3) nonprofit that provides all women working in Healthcare and Information Technology with the education, training and networking they need to spread their wings and fly high in their careers.

Member

Optimity

Member of the Optimity Ambassador Program to offer strategic guidance in support of its mission for members to live healthier, wealthier, and longer.

Founder Advisor

Chief

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and affect change from the top down.

WITI (Women in Technology International)

WITI is a diverse community of 160,000 professionals where tech brands and companies come to discover step by step how to harness human talent and potential smarter and faster in coachable and actionable measurable ways that make a bigger difference.

SIM Boston

SIM Boston focuses on outreach, networking, and professional development,  embracing people from all walks of life, and believes that collective differences make all stronger and better as individuals, as an organization, and as a community.

Ushur

As the first industry leader at an AI startup, I drove growth and developed go-to-market strategies that created brand awareness and a targeted product vision. I worked across the organization - with Sales, Customer Success, Solution Consulting, Marketing, Product, and Engineering, to build insurance industry understanding. I led both the top-down strategy vision and strategy and the bottom-up detail opportunity assessments, solutions design, and content creation. I created brand awareness including participating in more than 30 industry events, and won awards.

Vice President, Industry Groups

Ushur is the complete solution for intelligent automation.  It transforms the customer experience, enabling consumers, clients, policyholders, employees, agents, brokers, benefits administrators, members, claimants, and more to easily connect with insurance carriers, health plans, banks, and other service organizations through the digital channel of their choice.  Through email, apps, voice, web, and more, Ushur uses conversational AI, machine learning, and intuitive workflows to understand what people are saying and what to do next.  Ushur’s no-code platform and workflow builder enable business analysts (“citizen developers”) to quickly implement and refine automated customer interactions, with the power of analytics to measure customer engagement.

Global Head of Insurance & Industries

Liberty Mutual Insurance

Tasked with designing and launching new organization for this Fortune 100 diversified global insurer focused on providing top-tier customer technology and operations support comprised of 500+ applications and tools serving >30K users spanning all commercial property and casualty functions. Managed staff of 60 and nine-figure operations budget with heavy influence over eight-figure IT budget. Defined and introduced new job family to drive clear role expectations, talent development, and career progression. Led quality operations and applications support, responsive problem solving and timely core services delivery while injecting continuous improvement culture. Established trusted partnerships with customer business organizations and aligned IT SAFe Agile development teams through communication, transparency, and delivery.
 
☛ Created and led the organization that supported mission-critical enterprise Agile transformation. 
☛ Enhanced customer service, capacity and employee engagement. 
☛ Maximized business and technical expertise across the organization. 
☛ Drove efficiencies through Kanban Agile practices, automation and process redesign.

Vice President and Director, Business Services - Global Risk Solutions Technology

Promoted to collaborate with company leaders and field organization in delivering business and technical roadmap and multi-year funding proposal to address competitive capability gaps, automation needs and risks associated with technical debt. Managed staff of 165, eight figure operations and IT budgets. Assessed >100 claims applications and tools used by more than 5K claims employees and 20K policyholders and brokers. Supported application, product development and integration of technology solutions.

☛ Gained consensus among senior leaders within claims organization around the current state of entire systems portfolio; built roadmap, improving decision making, prioritization, and investment strategy.  
☛ Identified and delivered business plan focused on alignment, expertise, responsiveness, and transparency.
☛ Accelerated focus on Agile transformation and installed best practices across the services portfolio.
☛ Enabled self-directed LEAN deployment, new sourcing model, top-tier organization climate and employee capabilities assessments.

Vice President and Manager, Commercial Insurance Claims Systems 

Elevated to lead a staff of 90, seven-figure operations and eight-figure IT budgets. Defined, launched and led a new department providing user technical and operations support, application maintenance and new systems development. Owned all business and technical functions for policy system automated rating, pricing models, rules, forms and table development, maintenance, and support. Managed quality delivery of concurrent project, maintenance product changes and user support along with technology migrations across all installed policy administration systems.

☛ Built and implemented a strategic operating model for product delivery acceleration, expense reduction, and compliance. 
☛ Improved organizational scale and employee engagement, exceeding internal and external benchmarks.

Director, Product Automation, Commercial Insurance Product Systems

Leading staff of 75, seven-figure operations and eight-figure IT budgets saved failing policy administration vendor system implementation, establishing new assessment methodology that continues to be replicated. Drove multi-year programs around new policy automation solutions and assumed ownership of legacy systems portfolio.

☛ Initiated and completed policy vendor contract renegotiation for enterprise software code licensing and project control.
☛ Designed and executed a build/by/reuse assessment, followed by successful product delivery.
☛ Delivered and maintained new commercial auto, property and liability policy systems.
☛ Streamlined rating and publishing processes while improving access to quote and premium data.

Manager, Casualty and Property Underwriting Systems Development

Manager Roles in Claims and Contact Center Systems, Risk Control Systems and Claims Operations

VP, Industry Groups at Ushur| Insurance Woman of the Year | CHIEF Member | Transformation | Leadership | Brand Ambassador | Advisor | People, Process & Technology

I am an insurance go-to-market and transformation strategist with a unique blend of industry knowledge, digital expertise, change management, and entrepreneurial spirit to help insurers and solution providers navigate the ever-evolving landscape of the insurance industry. I offer a differentiating combination of extensive experience in the global insurance industry, expertise in insurance digital transformation consulting, and a proven track record of driving growth and creating brand awareness for an AI startup. I provide a wealth of knowledge across all lines of business spanning the insurance lifecycle, including claims, product, underwriting, loss prevention, managed care, call center, and shared services.

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