Pinnacle

Senior System Administrator

System Administrator

IMS Northwest

•	Manage user accounts, e-mail and web filtering, remote access, and backup systems for multiple client networks.
•	Provide prompt user support via phone, e-mail, and remote tools for hundreds of end-users across disparate small business network infrastructures.
•	Proactively monitor and manage hundreds of workstations, servers, routers, and other network devices and services using RMM tools.
•	Maintain internal knowledgebase and secure databases of critical client inventory and systems credentials.
•	Travel on-site to provide in-person support as well as plan, install, upgrade, and troubleshoot client workstations, servers, printers, and network devices.
•	Track and document support requests in help desk/CRM, and provide detailed logging, reports and documentation for clients as needed.
•	Influence, research, implement and maintain various tools and services for internal company infrastructure.
•	Onboard and train new internal company staff, ensuring thorough access to and knowledge of all client systems and services utilizing our standard procedures.
•	Plan and lead internal company meetings as well as coordinate with existing and potential client executives regarding managed service offerings, systems status and future planning.

Network Administrator

Web designer

Computer lab technician

Versatile Network Administrator with a proven track record and over a decade of experience in end-user satisfaction when faced with common, complex, and the most arcane of technical challenges, able to work through and communicate such issues with patience and a human touch. Self-motivated and results-driven, yet an excellent team player and problem solver, focused on efficiency and robust solutions.

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