Tactyc

Senior Director of Customer Success

Director of Customer Success

Aumni

Director of Customer Success, Operations & Programs

BlackBoiler

The first product to instantaneously review and revise contracts right in "Track Changes," just like an attorney.

Customer Success 

WireWheel.io

Head of Customer Success

AppZen

Originated the Customer Success Team as employee #5, successfully on-boarded dozens of customers with over half being Enterprise customers with global rollouts.
Managed and mentored Customer Success Specialists, created and continually improved the implementation scope to reduce time spent in on-boarding while maintaining a high touch, data driven approach.
Owned the Pilot and Proof of Concept initiative to engage 30+ Fortune 500 companies, maintained a 70%+ success rate.  Successful conversions included Amazon, IBM, Salesforce, Charles Schwab, Intuitive Surgical, Nielsen, and more.
Trained and enabled partners to sell solution across platforms with a quota exceeding $12M.
Leveraged deep product and business knowledge to act as the Product Expert and Subject Matter Expert for customers and employees alike, often in a technical, product focused capacity.

Associate Director - Customer Success and Enablement

Tango

Led the effort to open a new international development office in St Petersburg, Russia.  This included hiring 35 engineers, managing all people operations, and opening the physical office location.
Lead user of Greenhouse Applicant Tracking System integration
Captain of the Tango dodgeball team, commissioner of the Survivor Fantasy Football League and the March Madness Bracket Tournament

Recruiting and People Operations Specialist

Downtown Streets, Inc.

•  Assisted over 65 members of the unhoused community find meaningful employment.
•  Story featuring my work: http://www.cityofpaloalto.org/news/displaynews.asp?NewsID=2649&TargetID=268

Employment Specialist

Beacon Hill Staffing Group

• Cambridge Housing Authority.
• Colliers International

Administrative Assistant

MultiCultural Center Cal Poly San Luis Obispo

•	Coordinated the Cross Cultural Meetings program,  Included finding and recruiting speakers, publicizing, monitoring media, ordering food, and organizing media.
•	Served as co-lead for the Native American Heritage Month.

Diversity Advocate

Student Life and Leadership at Cal Poly San Luis Obispo

•	Ran committee meetings where topics for the lectures were selected, researched potential speakers, and scheduled speakers for the weekly lecture.
•	Monitored budget, developed menus, and set up media.

Student Coordinator of "Soup and Substance"

Personally I'm interested in pre-seed and seed startups, VC, and women in tech. In my spare time I read, listen to podcasts, and root for the A's.  I'm in the Denver area and would love to hear your recommendations of where to eat and be!


I'm here for the networking, please don't connect with the intent of soliciting my business.

Taplio

Michelle Fox Wiles's Linkedin Analytics

Michelle Fox Wiles

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Taplio

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Michelle Fox Wiles

Want to drive more opportunities from LinkedIn?

Michelle Fox Wiles's Linkedin Analytics