Amazon

• Within six months, achieved the prestigious title of Learning Ambassador, leveraging my expertise to train newly hired employees on essential functions involved in processing approximately 70,000 packages daily.
• Transition into the role of Training Coordinator for the intense 3-month peak season, overseeing a team of six Learning Ambassadors to train an impressive influx of 30-40 new employees weekly, resulting in a record-breaking number of successful onboarding processes.
• Conduct daily analysis of incoming packages, identifying an average of 3 to 5 percent of misrouted packages; proactively devise efficient solutions to swiftly reroute packages to their designated destinations.
• Develop an innovative solution to effectively track and process a daily influx of 3000 to 5000 undeliverable packages during peak season, ensuring efficient handling and resolution.

FC Associate I

Signs Now

• Effectively managed daily business operations while conducting a detailed analysis of monthly sales projections, ensuring the company consistently maintained a targeted growth rate of 3 to 5 percent.
• Conducted a comprehensive review of the customer database, utilizing data-driven insights to formulate an optimal strategy for allocating the company's monthly marketing budget of 5%, maximizing return on investment, and driving targeted growth.
• Collaborated with small businesses to conceptualize and approve signage designs, effectively managing the bidding process with external signage partners for successful implementation.
• Conducted thorough research and prepared compelling signage proposals that adhered to customer budgetary constraints and design specifications, ensuring a seamless balance between cost-effectiveness and meeting the desired visual objectives.

Business Owner/Operations Manager

Infinity Insurance

• Developed a Data Governance policy for the company's State Reporting area and consolidated the 
   Electronic Data Interchange (EDI) process, saving the company thousands of dollars in fees and 
   monthly fines.
• Initiated technical consolidation of multi-site operations; parent company spun off five subsidiaries to 
  form one company and eliminating duplicate processes and increasing productivity by 12%
• Served as a liaison, Interface with all levels of the organization to translate technical specifications to 
  ensure the target audience comprehends IT efforts.
• Successfully executed the migration of the company's Dallas facility to the corporate headquarters, facilitating the consolidation of data centers and strategically positioning over 320 million dollars of the company's accounts for enhanced growth opportunities.

Software Eng. Manager

• Collaborated directly with stakeholders to actively contribute to developing project specifications, resulting in improved customer satisfaction and a more streamlined implementation process. By fostering close engagement with key stakeholders, effectively translated their requirements into actionable plans, ensuring a cohesive and successful execution of projects.
• Implemented a project for the company's first Interactive Voice Response (IVR) System, reducing Customer Service call volume by 28%.
• Performed independent analysis and provided recommendations to overcome project obstacles 
   reducing project completion time by 8%.
• Managed a re-engineering project to transform 85 percent of all internal applications to a new 
   Internet interface, enabling over 14,000 company-affiliated agents to access the system and reducing
   Policy Service volume by 18%.

Senior Project Lead

• Conducted a comprehensive analysis of project plans and devised strategic initiatives to optimize staffing and operational efficiency, ensuring alignment with project goals. Implemented effective strategies that enhanced resource allocation, streamlined workflows, and improved coordination among teams, resulting in enhanced productivity and successful goal achievement. By proactively addressing staffing and operational challenges, contributed to the overall success of the project.
• Took charge of planning, executing, and controlling assigned projects, maintaining a strong focus on ensuring that all work performed adhered to contractual requirements. Employed effective project management methodologies to oversee project activities, monitor progress, and manage resources efficiently. By closely monitoring compliance with contractual obligations, successfully delivered projects that met or exceeded client expectations while maintaining a high level of quality and adherence to agreed-upon specifications.

Project Lead

• Provided strategic direction and leadership in software design and development, ensuring the fulfillment of client requirements in terms of functionality and performance. Leveraged expertise in guiding the development team to create solutions that effectively met client needs, delivering high-quality software products that exceeded expectations.
• Enhanced customer satisfaction by meticulously preparing comprehensive test plans, documentation, and ensuring quality control throughout the software development lifecycle. Orchestrated seamless system integration and conducted rigorous user acceptance testing, guaranteeing that the final product met or exceeded customer expectations. Through meticulous attention to detail and a strong focus on quality assurance, consistently delivered software solutions that delighted clients and surpassed their satisfaction levels.
• Conducted rigorous testing and deployed software products that demonstrated scalability and high availability. Implemented robust testing methodologies to ensure the reliability and performance of the software under various conditions. Leveraged industry best practices and innovative techniques to deploy scalable solutions that could efficiently handle increasing workloads and provide uninterrupted service to end-users. By focusing on scalability and high availability, delivered software products that met the evolving needs of users and provided a seamless experience.

Senior Programmer/Analyst

Electronic Data Systems

• Achieved significant time savings of approximately 1000 hours for a key client by conducting a thorough reassessment of their actual business needs. Recognizing the opportunity for a more cost-effective alternative, proposed an innovative solution that not only met their requirements but also streamlined processes and eliminated unnecessary tasks. Through proactive analysis and proposal of an optimized approach, effectively maximized efficiency and delivered substantial time and cost savings for the client's major project.
• Successfully completed project documentation and diligently updated it to ensure accuracy and relevance. Effectively distributed the updated documentation to the appropriate project personnel, ensuring seamless communication and access to essential project information. By maintaining thorough and up-to-date project documentation, contributed to streamlined collaboration and facilitated informed decision-making within the project team.
• Presented innovative technical feasibility solutions for new system designs, leveraging expertise to assess the viability and practicality of proposed solutions. Proactively identified opportunities for performance improvement of technical components and provided actionable recommendations to enhance efficiency, scalability, and overall system performance. By offering valuable insights and exploring optimization possibilities, contributed to the development of robust and high-performing technical solution.

Systems Engineer

With over 20 years of combined experience in project management and programming, I possess a diverse skill set that encompasses Data Management, Enterprise Architecture, Data Wrangling, DevOps, and Data Analysis/Reporting. I have recently expanded my expertise in Data Analytics through a Google Certificate, demonstrating my commitment to personal and professional development in this field.

As I embark on a career transition, I am eager to leverage my strong foundation in project management and programming to pursue opportunities in the dynamic field of Data Analytics. With my extensive experience in data-related roles and my newfound skills in Data Analytics, I am well-equipped to contribute to organizations seeking to extract valuable insights and make data-driven decisions.

I am excited about the prospect of applying my expertise to tackle challenging data problems, develop innovative solutions, and drive business success through data-driven strategies. I am eager to contribute my analytical mindset, problem-solving abilities, and passion for data to a new role in the Data Analytics domain.

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