Michael Frodema's Linkedin Analytics

With extensive experience in customer service and IT support, I specialize in troubleshooting, issue resolution, and providing seamless support through various ticketing systems. I am proficient in using platforms like ServiceNow, Citrix, Jira, and Bomgar to manage and resolve technical incidents efficiently. I have a proven track record of delivering exceptional customer experiences by swiftly diagnosing problems and providing effective solutions. Additionally, I have hands-on experience remotely accessing and managing external devices, ensuring smooth operations for users while maintaining the highest standards of security and service. My goal is always to enhance user satisfaction, improve system performance, and contribute to the overall success of the team.