Amazon

Sr Program Manager (Global)

Influence (12) direct members, (44) indirect salary team members and 1300+ indirect hourly employees in the receiving, processing and shipping of 10 million units a year.
Coaching and advising the team with data that influenced operations to close actions that led to a 61% decrease in Inventory Records Defect Rate (IRDR) saving 15K hours of non-productive time. 
Spearheaded the continuous improvement efforts that reduced Inventory Record Defect Rates and Quality errors for the site over 80% favorable.
Managed and drove actions based on metrics and injects that impact quality performance while facilitating the collaboration between departments to formulate actions that has led to a 72% reduction in inventory shortages/overages from non-compliance in processes, 70% decrease in Inbound DPMO, 33% decrease in Outbound DPMO and a 68% reduction in amnesty.
Day over day action report is measured using umbrella system software to monitor day 1 associates, hours of training and certificates granted for training confirmation compliance. Drove non-compliance under 15% variance within 60 days. Earned #1 site in the network for process training compliance at 100%. 
Assist in managing day-to-day operations of the plant, review P&L weekly, including scheduling, shift planning, training, hiring, and quality control. Weekly brief Senor Leadership and Regional stakeholders. 
Streamlined inventory management processes, reducing gross unit variance in inventory by 49%.
Oversaw safety protocols and ensured compliance with OSHA regulations, resulting in the reduction of recordable injuries by 13%.

Sr Manager, Inventory Control Quality Assurance, Learning & Development

Built and executed productivity plans through forecast reviews determining productivity over 3.2 million packages a month, partnering with other Leaders to load balance. Driving Safety, Quality, and optimizing cost; while supporting, mentoring and motivating 9 salary Area Managers and up to 600 hourly employees.
Revamped operational strategies, identified process gaps, and mitigated risks by reviewing customer/staff feedback which led to a 33% increase in total pieces per hours per person output. 
Instrumental in spearheading continuous improvement projects to achieve targeted business goals, gain competitive advantage, and accomplish bottom-line results; surpassed network sustainability goals by 5%, saving $675K annually in additional shipping costs.
Identified process improvement opportunities, implementing cost-effective initiatives and ensuring compliance of policies/procedures with industry regulations; increased pack jobs per hour by 50%, yielding 97%+ to department’s operational plan.
Monitored, administered, and evaluated staff/process productivity to deploy staffing adjustments, remove barriers, and create equipment improvements; reduced sort department quality defects by 39%.
Improved operational productivity and throughput by maintaining strong professional relationships with staff; consistently top-performing outbound shift, achieving over 98% to operational and labor plans.
Lead the execution of 20 hours in facilitating over 70 (L4-L8) leaders in delivering “High Judgement” and “Performance Management” soft skills training. 
Coached and coordinated the “Back to Basic Process Assistant (PA) Development Program” for the Reeves Region that involves 7 sites (90 PAs), while leading a team of 4 Area Manager facilitators for the site.

Operations Manager

B&M Global Enterprises LLC

Leadership Coach (John Maxwell Team)

United States Marine Corps

Global Supply Chain Lead - Marrietta, Georgia (2022- Present) 

I lead global logistics operations for the U.S. Marine Corps, overseeing the end-to-end planning and execution of complex personnel and equipment movements across air, land, and sea. Handling multimillion-dollar inventories, streamlining operations, and optimizing the movement of critical resources to meet operational deadlines under pressure.

Key Accomplishments & Capabilities:
	•	Directed the movement and tracking of assets across multiple continents
	•	Led transportation planning for multi-unit deployments and returns
	•	Ensured regulatory compliance for hazardous and sensitive materials
	•	Supervised teams responsible for supply prep, shipping, and receiving
	•	Integrated logistics planning with cross-functional command teams

Instructor, The Basic School – Quantico, Virginia (2012–2013)
	•	Train and orient student officers on Marine Corps engineering roles, unit effectiveness, and explosives deployment.
	•	Serve as Assistant Non-Commissioned Officer in Charge of the Basic Engineers Course, overseeing personnel, training execution, and safety compliance.

Deputy Operations Manager, Embassy Security Group (MSG) – Multiple Locations (2009–2012)
	•	Managed security operations for U.S. Embassies in Nigeria and Argentina and the U.S. Consulate General in Jerusalem, safeguarding classified materials and personnel.
	•	Coordinating events for 250+ government officials.

Mobility Officer

ABC Technologies

Standardized the manufacturing processes of assembly and injection molding systems in accordance with pre-established company objectives; driving Safety, Quality, and optimizing cost for the Value Stream of 9 salary supervisors, 20 production Leads, and 220 + hourly employees.
Directed the business unit team in the preparation and implementation of operating plans and strategies consistent with agreed to business plan such as the “Quality Defect Blitz” initiative that has decreased defective finished good findings to our customer by 85% within the first 45 days of employment. 
Created content and led the execution of facilitating 13 sessions (52 hours) of training that emphasized Quality Assurance and Cultural Safety Awareness within 3 weeks. 
Raised plant productivity from 65% to 77% by implementing immediate actions and cross functional teamwork.
Tackled labor inefficiencies through “Plan Do Check Act” method and other continuous improvement efforts of removing restraints to uptime and availability with a current track savings of @$750,000 in labor costs.
Analyzed turnover to identify trends, develop and implement retention strategies. While partnering with HR to ensure fair and equitable administration of wage and benefit programs. 
Partnered with facility leadership to develop short and long-term EHS objectives, targets, strategies, and measures that prioritized and mitigated risks reducing lost time by 20% 
Promoted from the Manufacturing Manager to Operations Manager within 6 months.

Manufacturing Manager

Reliance Worldwide Corporation

• Maximized the effectiveness of five production department teams, equipment, and materials to produce a sustained improvement of 30% in productivity.
• Collaborate with Purchasing/Supply Chain to adjust monthly forecasted raw material stock levels and planned purchase orders within SAP.
• Corrected over 150 BOMs and Routings, which have favorably impacted earned labor hours within the P&L report.
• Increased hourly employee efficiency and reduced labor costs by saving over $240,000 a year while maintaining quality and on time delivery.
• Set up safety audit procedures that increased safety awareness, which reduced occurrences by 60%.

Production Manager

Tenneco

-Coordinated the manufacturing processes of exhaust systems in accordance with pre-established company objectives; driving Safety, Quality, and optimizing cost for the Value Stream of 3 salary supervisors, 16 production Leads, and 150 + hourly employees.
-Directed the business unit team in the preparation and implementation of operating plans and strategies consistent with agreed to business plan such as the scrap blitz initiative that decreased scrap by 30% within the first 30 days of application.
-Planned the use of facilities, equipment, and personnel to meet current and future manufacturing requirements including department budgets and guidelines, plant layout and improvement, and capital and expenditure programs resulting in premium freight costs dropping from over $4000 a month to $0 within the first 90 days.

Value Stream Manager

Marelli

Accomplished manufacturing KPIs by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, mentoring and enforcing systems, policies, and procedures for 7 junior supervisors, 8 production Leads and 70+ hourly employees.
Orchestrated multiple Kaizen, Process and Value Stream Mapping events w/ significant annual savings across entire plant. Planned, deployed, and led multiple lean activities resulting in over $785,000 in MTCR improvement savings based on improved productivity, improved quality and waste reduction.
Initiated benchmark practices plant-wide, minimizing downtime to customer by over 90%, a cost savings of over $1.5M.  Leadership key to consistent significant reduction of DPHU; 30% reduction w/ over 15 occurrences of zero DPHU for largest, fastest, most challenging line in CKNA Modules.
Designed, trained, and implemented a plant-wide Kaizen 5S auditing system improving plant organization and overall housekeeping, increasing monthly 5S scores to over 90% across all lines.  
Consistently organized CFT's across 5 groups to design multiple lean activities that impact regional business initiatives and overall plant health. QSES, GK, 5S audit scores increased over 50%.
Ensured continual workflow by analyzing process steps; sets processing variables; observes control points and equipment; monitor personnel and resources; studying methods; implementing cost reductions.
Completed production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow via daily production summaries.
Team lead for the Global Quality Circle Event; placed first in CK North American Region, awarded second place at Global competition in CK Japan.  Final presentation is a benchmark for CK worldwide!

Senior Production Supervisor III

20+ years of team management experience.
10 years of experience in supply chain, manufacturing, transportation, customer service, and distribution environments. 
5+ years of project management experience; Lean Six Sigma Certified 
Experience defining program requirements and using data and metrics to determine improvement.
Experience with performance metrics, process improvement, and Lean techniques
Experience implementing repeatable processes and driving automation or standardization.
Experience owning program strategy and end-to-end delivery. 
U.S. MARINE CORPS (2005- Present) Security Clearance

Every Marine today writes the next chapter of our story, and every voice in these pages helps prepare our Corps for tomorrow’s challenges. - Charles G. Chiarotti, Lieutenant General, USMC (Ret)

Happy 250th Birthday Marines!

November, 10 1775 🫡

Michael Humphrey, MBA, DISC

Strategic Operations Professional | Leadership Coach | Certified Coach, Speaker, Trainer | DISC Consultant

No alternative text description for this image

taplio

Michael Humphrey, MBA, DISC's Linkedin Analytics

Michael Humphrey, MBA, DISC

Performance ScoreMichael Humphrey, MBA, DISC's LinkedIn Performance

Michael Humphrey, MBA, DISC's Best Posts (last 30 days)

Ready to grow your LinkedIn presence?

taplio

.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Michael Humphrey, MBA, DISC's Linkedin Analytics

Michael Humphrey, MBA, DISC

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Michael Humphrey, MBA, DISC's LinkedIn Performance

Michael Humphrey, MBA, DISC's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

Ready to grow your LinkedIn presence?

Michael Humphrey, MBA, DISC's Linkedin Analytics

Performance ScoreMichael Humphrey, MBA, DISC's LinkedIn Performance

Michael Humphrey, MBA, DISC's Best Posts (last 30 days)