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Senior Customer Success Manager, Mid-Enterprise

Customer Success Manager, Mid-Enterprise 

Senior Customer Success Manager, SMB

Customer Success Manager, SMB

Allstate

Program managed the adoption and employee experience for several enterprise-wide HR learning and development-focused software (Pluralsight, Udemy, Coursera).

Managed cross-functional project teams to connect opportunities to solutions and drive business outcomes. Developed change management communications to engage stakeholders effectively. Practiced detailed risk mitigation and issue resolution.

Project outcomes connected talent with critical and intentional skill development to prepare for skills needed in the future in a changing labor market.

Senior Program Manager

Partnered with technology, product, and client teams to consistently reinforce the optimization and consumer-friendly consumption of the enterprise learning narrative and technology.

Managed vendor relationships and product effectiveness for contracts that exceed $1MM. Relentlessly communicating product capabilities and best practices to key enterprise stakeholders 

Fostered business partner success through ongoing client management, strategic talent solution recommendations, and performance alignment.

Conducted market research around changing environment of work to understand customer pains and ensure products reflect the best interest and need of the consumer.

Program Manager

Led recruiting team and maintained strong partnership with hiring managers, sales leaders, staff training and deployment teams. Developed solutions to increase labor market intelligence, talent identification and new recruitment opportunities for hiring managers.

Human Resources/Sales Recruiting Manager

Partnered with leadership to analyze and transform Customer Experience data into actionable business insight. Designed and executed change management and communication tactics to ensure cohesive execution of Customer Experience product changes.

Customer Experience Consultant

Project managed marketing for Allstate mobile application with creative team and partnered with data and analytic teams to optimize advertisement performance.

Marketing Consultant

CBS News

Partnered with CBS News Chicago Bureau correspondence team to coordinate scripts for New York’s Evening News. Researched potential pitch stories, conduct  interviews, assist in shoots, select footage and maintain communication with edit rooms to optimize evening news content.

Chicago Bureau Intern

Broad experience working with large, cross-functional teams. Focus in program management from research and design to agile execution and evaluation that drives results.

Graduate of the Leadership Development Program at Allstate – a rigorous rotational program through which participants engage in challenging one-year assignments to develop better business acumen and promote essential leadership qualities including rotations in Marketing, Customer Experience and Human Resources/Sales Support.

My manager and I aren't spending our 1:1 forecast time catching up on my renewals anymore. 

If something's not going well, I can't deflect and distract with long-winded narratives on what's gone down. 

She's no longer reliant on my subjective deal update...because she can see everything that's happening herself.

In a beautiful twist of 'how time should actually be spent' fate, we now use our time strategizing, not catching up. 🤩 

In a single view, Sam Davis can see:
 
- My opportunity' AI health score
- If we have a mutual action plan/success plan with the buying team
- Our email exchanges over the 12 months
- Whether I have an upcoming meeting scheduled with my customers

There's a part of me that misses my occasional sandbag (sorry Myles Bradwell 😏 ) which isn't really possible anymore. 

BUT: in the name of spending time more efficiently, more predictable forecasts and quota attainment, and spending time strategizing vs updating... it's an easy trade to make. 

Taplio

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Taplio

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