Michaela (Nejaime) McCarron's Linkedin Analytics

Customer experience is rooted in how well or how poorly customers are communicated with. Utilizing video in service not only allows for visibility into necessary repairs but also solidifies their trust in your service, provides real-time updates, and eliminates the game of telephone that happens when escalating approvals. Couple that with sending waiting customers a video through their preferred method of communication, and your service department has a recipe for more work, approved faster, from happier customers.