Emirates SkyCargo

Business Support Manager Cargo Global Accounts

Flexport

• Cultivate trust and relationship with customer's Asia supply chain leaders for better understanding of their pain points 
• Grow GKAs share of wallet by identifying diversification of mode and trade, RFQ process, and adopting platform process and features that reduce customers' cost 
• Develop pipeline for net new customers through established funnels and existing customer's trade network, referral
• Service delivery: lead the team of account manager and partner management to design SOP for logistics partners to execute

Manager, Account Management Global Key Accounts

• Grow global enterprise clients' share of wallet through connecting supply and demand, problem-solving, and improving operational efficiencies through adopting platform functionalities and features
• Develop relationships with local clients to unlock the network effect for regional expansion 
• Provide commercial leadership by engaging with cross-functional teams of freight operations, pricing and fulfillment, warehousing, and data analytics
• Generate cash through insourcing freight operation (FCL/LCL/Air) by setting up processes and enablement to Asia teams
• Connect my team of kick-ass talents between their attributes/strengths and company's mission, values, and OKRs
• Cultivate an environment where these talents are empowered with tools/actions and feel safe to be authentic

Client Solutions Manager, Enterprise 

• Managed the Asia growth and implementation of $3m+/m book of business in the freight forwarding business
• Implemented on/offline booking/doc process with over 100+ suppliers, reducing cost-to-serve 85%
• As Asia operations process and network SME, supported SZ warehouse set-up project by leading the enablement of online/offline process to 150+ Asia team members
• Coached and supervised new personnel on operational excellence and account management

Sr. Global Operations Associate, Enterprise 

• Contributed to the Asia growth and management of a $1m+/m book of business in global freight forwarding
• Managed 60+ mid and large suppliers and the end to end of multiple modes of shipments portfolio that contributed to 4% of the total revenue
• Led process mapping that combines platform with email and execution for implementing new business roll-out 
• Supported online booking tool product development for providing functions and user requests, reducing time-to-serve 80%

Global Operations Associate, Enterprise 

Wallenius Wilhelmsen Ocean & Solutions

I was responsible for providing project leadership in planning, risk assessment, and ensuring aligned operation and application processes, as well as managing regional budget planning and control.  Key initiatives as below:

Project Management - vehicle processing application
• Responsible for project milestone of vehicle processing application development migration to Bangkok, and automated QA testing to Bangkok, and Managed Service roll-out for a total of 7 applications developed in Bangkok
• Created functional requirements of supply chain tracking application and mapped operation process to application process to developers for improved enhancement 

Controller
• Managed overall department monthly and YTD actual spend vs budget and facilitated Center's annual budget process with multiple stakeholders 

Talent Acquisition: 
• In 5 months, led recruitment for organization expansion and project initiatives of 5 teams through engaging candidates from social media and online job portals

Controller and Project Manager - Vehicle Processing Applications

Yangon, Myanmar
Business Development - Inland Distribution Service Commercial Strategy:
• Conducted market research of inland outbound supply chain in Myanmar for finished vehicle and heavy equipment cargo, analyzed the trends of unit sales growth, country policies, demographic distribution, and infrastructure for opportunity mapping
• Designed outbound logistics solution and guided Country Manager to identify, evaluate, and drive growth initiatives by onsite following up local 3 customers and 1 strategic partner

Bangkok, Thailand 
Project Manager - Accounting Operation Migration to Bangkok:
• Project implementation: mapped China Account Payable transactional operations, successfully led China AP implementation to Bangkok by implementing SOP, resulting the team achieving coding quality averagely 97%
• Process improvement: streamlined inland business’s AP/AR processes by re-engineering existing flow to standardized procedures and collaborating with Ops, business, and local accounting teams for smooth implementation

Project lead, Business Development and Finance Shared Service - Global Leadership Program

Ocean RORO Service - vehicle, high and heavy RORO, and breakbulk cargo

Inside Sales:
• Provided pricing to Key/liner vehicle and breakbulk accounts based on trade routes, vessel capacities, country requirement, and port handling capabilities
• Developed Key/liner sales follow-up strategy by assessing business conversion based on monthly booking against quotes (evaluated 4 months total 12,000 quotes), presenting recommendations to NA Sales team and Customer Care team

Global Account Operations:
• Collected short term forecast and executed bookings for one global Auto account and two High and Heavy accounts
• Managed exceptions of volume changes MQC, and space exceptions to ensure expected customer satisfaction

Inside Sales and Corporate Account Operations - Global Leadership Program

Thunderbird School of Global Management

Teaching Assistant - Cross Culture Communication

Delphi Technologies

• Identified LinkedIn's Job Wrapping challenge, established KPI to evaluate LinkedIn's recruitment ROI
• Analyzed talent acquisition metrics, presented key data findings and solutions to HR leadership team
• Synthesized y-o-y recruiting metrics/data of source of hire, rate to fill, cost per hire and retention rate of 5 divisions in North America region 
• Coordinated Employer Branding recruiting video project with external vendor and management team
• Researched HR implications and policy for “Agile Working” global initiative, presented
recommendations at the North America HR Department meeting and global HR Executive meeting

Graduate HR Intern

Direct HR | China Recruitment

Provided recruitment consulting service to manufacturers in Auto, high and heavy, Technology industries, partnered with business development team to create sales promotion, account management, and candidate searching:
• Successfully converted 1 potential clients in automotive industry through coordinating with sales team 
• Initiated feasibility studies of open positions, reducing search fee averagely by 15% per case 
• Executed cold calling to targeted firms, averagely 45 on weekly base 
• Closed 3 competitive technical hires in two months through candidate searching in online databases and cold calling

Recruitment Specialist

• 8+ yrs of experience in global trade services and logistics industry, with 5+ yrs in building and scaling operation and commercial teams in the hyper-growth tech start-up environment 
• 3.5+ yrs of people leadership experience
• 3 yrs of experience in launching projects end-to end

Core Competencies:
• Diverse experiences in identifying pain points and solution selling, freight forwarding services, and account management, implementation, and process design
• Capabilities in leading cross-functional projects, building a high performing team and scalable process for product development 
• 5 years of global experiences in USA, Thailand, Myanmar, Japan, Belgium, and Scandinavia 

I am fulfilled by helping people to achieve more than they can do. I believe successful result that creates the most impact is originated from different people from different backgrounds working together with the same passion and vision.

Taplio

Michael Huang's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Michael Huang's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Michael Huang's Linkedin Analytics