Xano

Developer Advocate Lead

Head of Customer Success & Community

Xano is the fastest way to build a backend with NO CODE and without compromise. Xano is a fully hosted solution that handles server resources, database, auto-generated CRUD API endpoints, complex business logic, and more. It features customizable business logic, API endpoints, and background tasks.

Customer Success Lead

Honeywell

Technical Account Management role handling a wide-variety of customers under service contracts with Honeywell Building Solutions. Acted as the single-point of contact and advisor for specified accounts. Additionally, carried an annual sales quota and executed contract renewals. 

• Achieved high customer retention rate through contract renewals. 
• Spearheaded monthly and quarterly business reviews with customers.
• Accomplished high customer satisfaction metrics by advocating customer needs back to internal teams.
• Collaborated with cross-functional teams how to grow business within existing accounts. 
• Consulted customers on product lifecycles, software upgrades, cybersecurity, and other solutions to improve facility efficiency and safety.
• Directed and fostered communication across various cross-functional teams, customer partners, and contractors to execute projects and accomplish deliverables for customers.

Account Manager

International Travel

Practiced extensive problem-solving, budgeting, and cross-cultural communication skills. Developed a proficiency in the Spanish language to adapt to the culture.

• Exemplified negotiation skills through daily interaction with vendors at public markets
• Learned how to be adaptable and calm under pressure through unpredictable travel mishaps and situations. 
• Volunteered in hostels to improve cross-cultural communication, customer-service, and Spanish language skills.

Independent Cultural Immersion

Siemens

Technical outside sales consulting customers in a Northern California territory on Siemens Industry products and solutions. Required quick-learning and adaptability to manage a wide-variety of verticals, customers and their applications. 

• Achieved annual $2.8 million dollar quota.
• Consistently exceed monthly KPIs of 80 customer-facing hours. 
• Collaborated with channel partner sales team to drive new business and grow business at existing accounts. 
• Built and navigated an effective network of internal cross functional relationships to help support and solve customers business problems. 
• Trained and presented during in-person trainings, demos, lunch and learns, and at trade shows to educate potential clients on various products and solutions. 
• Analyzed market and CRM data to forecast sales and identify new business opportunities.

Account Manager / Sales Engineer

Selected as one of 6 nationwide for an executive-sponsored rotational sales and leadership training program. Learned  in-depth solution and application knowledge, technical and customer centric selling approaches, and hands on training with Siemens products and solutions.

• Designed a project analyzing the Water / Wastewater market in California and produced a go to market strategy resulting in the creation of 1 new vertical sales position.
• Assisted on sales calls, product marketing teams, bid management, sales support, technical support, and customer support.

Sales Leadership Development Program

MINDBODY, Inc.

Business / Sales Development role for a SaaS startup. Mindbody is a business management software for the health and wellness industry. 

• Conducted 60-120 cold calls each day to learn about potential clients businesses and pitch MINDBODY software.
• Built client relationships through follow up calls, Emails, social media, and other online outlets.
• Tracked and managed activities in Salesforce and ran reports to target new business.
• Spearheaded a customer attrition project analyzing Salesforce data of former customers and researching attrition reasons.

Sales Associate

Accomplished professional with 8+ years of expertise in building vital relationships with an acute understanding of customer engagement, satisfaction, growth, and retention. Proven ability to drive effective communications, while advocating for my clients and building rapport with internal teams and stakeholders. I am passionate about engaging with and learning from people and relish opportunities to work in collaborative environments. I have a proven Account Management background with refined relationship, project management, and data analysis skills. Open to global relocation and travel.

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Michael Udinski

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