Gong

Head of Engineering Operations

NICE Ltd

Managing the R&D operations, a global team of 40 experts in various professions, working closely with R&D and product leaders to build the portfolio roadmap and go to market and to execute throughout the software development lifecycle (SDLC).

Director of R&D Operations

Managed Nice global customers’ orders, delivery and Billing, in a shared service mode of operation; Managed the Master Data team providing business insight on Customers and Quote to Cash process. Managed a global team and an outscoring operation in India (more than 70 employees, experts, managers and directors).

Director of Delivery and Compliance

Led the design and implementation of cross company strategic initiatives, partnered with the relevant stakeholders and content experts to operationalize NICE Business Strategy.

Director of Strategic Initiatives

Led the certification, measurement and improvement plans and manage the company-wide Customer Satisfaction Survey, in collaboration with executives and managers in all Divisions and Regions.

Head of Corporate Quality & Customer Satisfaction

Amdocs

Established a new Unit - Scoping Line, to bridge between customer business requirements and product features and capabilities. Develop the scoping methods. Recruit, build and manage the scoping team of 20 senior experts, representing all products and business lines.

Scoping Line Director

Developed and implemented Quality Performance frameworks for SW development and SW implementation; drove effective processes execution and improvement plans. Managed a global team of Directors and a professional team of 20 employees.

Global Quality Management Director

Organization & Methods Manager

Pilat

Consultant, Senior Consultant,  Branch Manager

Expertise and Core Competencies:
* R&D operations - user experience (UX/UI), AWS operations, solution integration and R&D labs, documentation, ALM tools, R&D budget, R&D KPIs
* Corporate services – vast experience in business operations, delivery, logistics, billing, business applications, quality and HR. 
* Global dynamic environment – seasoned leader in Hi-tech companies, working in complex organizations, managing global teams and familiar with SW development life-cycle.
* Complex change programs – leading strategic initiatives during design and execution, including offshoring and outsourcing programs.
* People Management – managing and developing managers, teams and employees around the globe.
* Data and Measurements – managing master data and data accuracy, implementing measurement frameworks and systems, providing business insight

Taplio

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