Spendesk

We’re on a mission to make the lives and work of finance professionals easier and better with software and service that’s built for the way CFOs work today.

💳  Spendesk is an all-in-one spending platform that is fundamentally changing the way finance teams track employee spend. With smart cards, expense reports and real-time insights, your employees can easily pay for what they need while the finance team remains in control. You're moving fast. We'll keep up with you.

👉  Check out CFO Connect— a community for finance leaders with regular meetups, helpful content and an exclusive Slack channel. Learn more: http://www.cfoconnect.eu/en/

Join our team: https://www.welcometothejungle.co/companies/spendesk

Head of Customer Care

RingCentral

RingCentral is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows.

Manager of Customer Care, Engage Digital

Smart Ad Monetization Platform

Managing a team of 27 passionate people providing high-quality of support and technical expertise to our clients. 

Key Responsibilities include:

• Defining the Support and Delivery Service Teams strategy to deliver the best quality of service
• Following-up the Service Performance 
• Hiring the worldwide Customer Support Specialists
• Managing the budget for the business unit
• Building tools and processes to facilitate knowledge sharing
• Empowering teams to guarantee a durable and strong customer relationship (Customer Centricity)

Global Head of Technical Support

Smart is a fully transparent ad monetization platform built for premium publishers to serve demanding buyers. Our unique holistic and flexible approach gives full control back to publishers by driving performance and value of their loyal audience. Demand and data agnostic, Smart empowers publishers to maximize yield through all sales channels, ad products, and screens.

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

My main missions are to:

• Lead both Technical Support Specialist & Escalation Teams 
• Monitor the internal projects
• Make sure that the processes and the team organization are well structured
• Report the performance data to the executive team
• Guarantee customers satisfaction through relevant KPIs (SLAs, Quality check, Satisfaction Surveys rate, ...)

Technical Support - Team Leader 

Smart AdServer – Full Stack Ad Technology Platform is one of the leading Adserving platform in Europe.
Our integrated platform enables publishers to monetize all kinds of digital content within one integrated platform (Display, Mobile, Rich Media, Video, programmatic, etc...)

Support Smart AdServer Sales and Operations departments by providing technical expertise during pre-sales and primarily responsible for customer satisfaction by managing 10 key accounts:
• Maintaining relationship with various stakeholders
• Following the deployment of the solutions with new customers
• Responsible for user satisfaction among a portfolio of clients by understanding my clients new needs
• Training of the users on the product usage

• Assisting the product team to improve the solution, develop new services thanks to my regular contacts with the clients.
• Being the interface between the internal teams (product, sales, development,...) thanks to my technical/commercial skills.
• Webinar presentation

Corporate Site: http://smartadserver.com/

Technical Account Manager

Com' des Grands

• Business Development  
• Follow the web projects for clients of the agency: websites, e-commerce websites, community sites 
• Search Engine Optimization (SEO)
• Support in the development of the web strategy
• Content Management Systems (CMS): Wordpress, Joomla, Prestashop 
• Quality check (browser compatibility, accessibility, optimization ...) 
• Internal teams synchronization
• Technical Specifications writting

Required qualities: 
• Responsibility and Autonomy 
• Organization: Managing multiple projects simultaneously 
• Link between clients, designers and developers 
• Stress Management 
• Pragmatism

Corporate Site: http://www.comdesgrands.com/

Web Project Manager

la boutique danoise Genève

La Boutique Danoise is an e-commerce site that offers the best of Scandinavian design on laboutiquedanoise.com. Scandinavian furniture, Danish lamps, Scandinavian design items and Scandinavian tableware by the greatest Danish and Scandinavian designers of all times.

• Management of the Back Office for the e-commerce website
• Management of the visuals / Description of the products 
• CMS: Prestashop
• Creation of the product sheets 

Required qualities: 
• Rigor 
• Autonomy

Site: http://www.laboutiquedanoise.com/

Taplio

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