Michele McCaulley's Linkedin Analytics

With over 19 years of experience in managing projects, implementing SaaS software, and enhancing customer experiences, I have developed strong skills in leadership, solution implementation, customer experience management, and communication. I’m passionate about solving complex problems, creating value for customers, and working with diverse and innovative teams to deliver high-quality services that exceed expectations and drive growth. At ClickDimensions, I led the technical implementation team, where I streamlined processes, improved efficiency, and contributed to faster project delivery and higher customer satisfaction. I focused on identifying bottlenecks and implementing effective solutions that helped both my team and clients achieve their goals seamlessly. As a Manager of Technical Support and Implementation, I directed a talented team of Technical Implementation and Support Specialists. Together, we consistently exceeded our goals, raised customer satisfaction scores, and enhanced the customer experience by surpassing our Service Level Agreement (SLA) targets. I also developed comprehensive process documentation to standardize procedures, ensuring a consistent and efficient customer experience. My collaboration with cross-functional teams allowed me to resolve escalated issues quickly and provide valuable insights into product development. I’m driven by a passion for delivering results while fostering a collaborative and growth-oriented team environment.