MICHELE CROCKER's Linkedin Analytics

Michele is a decisive, results driven Call/Contact Center operations leader with a track record of developing strategic plans that make profitable growth goals a reality. An experienced turnaround leader who knows how to leverage technology, engage teams to consistently deliver the highest customer experience for the lowest cost. Her leadership style drives measurable results through the eyes of a customer and employee while balancing shareholder interests. At the board level, Michele’s expertise includes strategy, audit, corporate culture, compensation, governance, financial analysis and technology. She chairs the compensation committee and serves as a member of the audit committee. Michele has held senior positions for large scale global companies where she was responsible for leading the CX Contact Center experience strategy, HR, IT and operations. In her board service, Michele draws upon her 25 year experience as an operations and HR leader in Fortune 500 organizations. She knows first hand how business works and the functions and processes needed to make it work well. Michele is a collaborative, innovative, metrics driven leader with a good eye for talent, building a diverse high performance culture.