Penny Black

Penny Black helps brands create unforgettable unboxing experiences that delight customers and drive loyalty.

We use our innovative approach to packaging to transform standard deliveries into personalized interactions that leave a lasting impression.

Penny Black helps you make the unboxing moment count, even without verbal or face-to-face contact.

By personalising your packaging, you can create a more memorable and engaging experience for your customers, which can lead to increased satisfaction and loyalty.

Sales Development Representative

Vivint

•	Door to door sales representative of security systems.
•	Successfully executed sales cycles, prioritizing exceptional customer service and actively listening to customer needs and concerns, resulting in same-day purchasing decisions.
•	Managed a portfolio of over 20 diverse products, building strong customer relationships and increasing the likelihood of future sales.
•	Demonstrated strong sales performance by consistently meeting or exceeding targets and achieving sales goals, increasing sakes over $100,000.
•	Utilized effective communication skills to effectively present product features and benefits, influencing customer purchasing decisions.
•	Developed and implemented strategies to upsell and cross-sell products, contributing to increased revenue and business growth.

Summer sales representative

Museo Carmona

•	Adeptly managed sales operations, prioritizing exceptional customer service to drive customer satisfaction and loyalty.
•	Consistently exceeded sales targets by actively engaging customers, identifying their needs, and offering tailored solutions.
•	Cultivated strong customer relationships, resulting in repeat business and increased revenue.
•	Utilized effective sales strategies and techniques to upsell and cross-sell products, maximizing sales opportunities, incrementing sales up to a 50%.
•	Successfully managed the café's social media presence, creating engaging content and promoting the establishment and its offerings. organically grew from having 200
to over 2K followers on Instagram.
•	Demonstrated leadership skills as a café manager, overseeing barista training and ensuring high-quality service delivery.

Manager of Sales

Entrenamiento Visual S.A.S

•	Provided valuable support and guidance to children between six and ten years old during the challenging transition to virtual education amidst the Covid-19 contingency.
•	Developed and implemented daily support activities specifically tailored to bilingual educational processes, fostering a conducive learning environment.
•	Offered emotional containment and support to children, helping them navigate the emotional challenges associated with the transition to virtual learning.
•	Facilitated positive parent-child relationships by providing resources, guidance, and strategies to enhance communication and support learning at home.
•	Demonstrated adaptability and flexibility in addressing the unique needs and challenges of each child, ensuring their educational progress and well-being

Homeschool mentor

Colegio Nueva Granada

•	Employed exceptional social skills and empathetic support to facilitate the organization and administration of national and international exams for students from diverse schools within the college, fostering a positive and reassuring testing environment.
•	Exercised strong emotional support as a middle school assistant, effectively communicating with teachers, students, and parents to ensure seamless coordination of schedules, activities, and exam-related inquiries.
•	Skillfully managed parent interactions, addressing inquiries and providing clear and concise information on exam procedures, schedules, and other relevant details, offering reassurance and guidance throughout the process.
•	Demonstrated outstanding organizational abilities in maintaining meticulous records, managing documentation, and ensuring strict adherence to exam protocols and guidelines, guaranteeing the integrity and fairness of the examination process.

Assessment proctor

ACD Consultores

•	Developed and executed research processes focused on social development in rural and vulnerable areas of the Colombian Caribbean coast, contributing to the improvement of community well-being and quality of life.
•	Planned and implemented projects aimed at promoting peacebuilding and development, incorporating emotional management training to foster resilience and facilitate sustainable growth.
•	Analyzed both qualitative and quantitative data to evaluate the impact and effectiveness of social development initiatives, providing valuable insights and recommendations for future strategies.
•	Prepared comprehensive reports highlighting achievements, progress, and challenges, effectively communicating findings to stakeholders and decision-makers.
•	Offered guidance and support in selection processes, ensuring the recruitment of qualified individuals who shared a commitment to social development and peacebuilding.

Research Assistant

Productos Alimenticios Doria S.A.S.

•	Provided valuable support in the selection, induction, and training processes for operational and administrative positions within the company, ensuring a seamless onboarding experience for new employees.
•	Demonstrated proficiency in managing the SAP platform and Office package, effectively utilizing these tools to optimize operations and improve productivity.
•	Actively participated in the Best Buddies program, an inclusive initiative designed to promote meaningful connections and support for neurodivergent individuals.
•	Played a crucial role in enhancing the perception and impact of the Best Buddies program within the organization, advocating for inclusivity, and fostering a positive and supportive work environment.
•	Demonstrated exceptional organizational and interpersonal skills, effectively coordinating activities and resources to ensure the smooth execution of program initiatives.

Human Resources Internship

👋 I help ambitious and iconic brands increase their repeat customer percentage by 11% - and end their reliance on expensive acquisition channels!

Hello, I'm Michelle - and I help ecommerce and omni-channel brands increase their repurchase rates, using a new marketing tool

Whilst new, it's also proven, with customers experiencing;
💯 A 100% open rate (everyone opens their parcel)
📈 11%-21% increase in customer repurchase rates
🚀 Increase in customer lifetime value
💰 £1.56 - £3.45 in additional revenue for every message they send

🔥 How Can I Help You? 🔥

Simple..by turning your packaging into a revenue generating machine. 

Surprising and delighting your customers - with messages they want to hear will help you increase repurchase rates by 11% or more and end your reliance on expensive acquisition channels. 

Send me a DM to find out more...

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