Pegasus Security Services Limited 

•Monitors customer alarm systems and accounts for any discrepancies. 
•Responds in a timely manner via phone calls or emails to customer issues as the need arises.
•Activates emergency protocols in a timely manner whenever necessary.
•Creates, onboards, and activates accounts for new customers.
•Updates customer account details with respective changes.
•Liaises with Digicel and management to resolve complex customer account issues.
• Liaises with law enforcement to provide swift and efficient assistance to customers during an emergency.

Monitoring Clerk

Ministry of Labour

•Carried out administrative duties such as filing, typing, copying, binding, scanning, faxing among others.
•Exhibited polite and professional communication via phone, e-mail and in person.
•Produced reports, charts, diagrams, flyers, presentations, graphs, spreadsheets, and illustrations using Microsoft Office Suite. 
•Documented student progress in Google Docs and communicated with parents via telephone and email to keep them informed.
•	Created and delivered lesson plan according to Principles of Business syllabus.
•Contributed to team effort by accomplishing department goals and objectives in a timely and efficient manner.
•Attended all training classes, parent conferences and faculty meetings.

Teacher's Aide - Debe Secondary School OJT

Pegasus Security Services Limited

•Monitored customer alarm systems and accounts for any discrepancies. 
•Responded in a timely manner via phone calls or emails to customer issues as the need arises.
•Activated emergency protocols in a timely manner whenever necessary.
•Created, onboarded, and activated accounts for new customers.
•Updated customer account details with respective changes.
•Liaised with Digicel and management to resolve complex customer account issues.

Chico Enterprises Ltd (Funstation)

•Juggled multiple projects and tasks to ensure high quality service and timely delivery.
•Demonstrated self-reliance by meeting and exceeding workflow needs in a timely and effective manner.
•Ensured that customer orders were prepared according to management standards.
•Maintained a positive, empathetic, and professional attitude toward customers always.
•Responded promptly to customer inquiries.
•Successfully reduced customer waiting time by 50%.
•Attracted new customers by answering product and service questions in addition to suggesting information about other products and services.
•Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, identified and selected the best solution to solve the problem.

Customer Service Representative

Tringuard Specialized Security Solutions

•Looked for patterns of suspicious behaviour in Unicomer warehouse by monitoring clients and staff.
•Aided with internal investigations when necessary.
•Recording all cases of attempted burglary as well as successful thefts.
•Brainstormed ways to prevent theft and vandalism in and around warehouse.
•Coordinated with security and management to improve security measures both inside and outside the warehouse.
•Conduct regular inspections of all goods before they are placed in bays as well as before they are loaded unto delivery trucks.
•Conducted thorough checks on merchandise before delivery leading to a successful reduction of theft and vandalism by 80%.
•Trained and supervised a team of 8 to carry out the duties of a Loss Prevention Officer.

Loss Prevention Officer

Security Executive Surveillance & Law-Enforcement Ltd

•Ensured a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control.
•Maintained visibility, greeted staff, guests, and vendors in a courteous and attentive manner.
•Responded immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately.
•Maintained the company’s reputation with professionalism and legal compliance.
•Collaborated with other security officers to provide effective protection and coverage.
•Secured all doors, windows, and exits, depending on shift.
•Patrolled property on foot, ensuring personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions.

Security Officer

Monitoring Clerk with over two years experience in Learning and development, Customer Service, Office Administration and Education Management. Proficient in the use of Microsoft Office Applications, Google Suite, Copiers, Scanners, Facsimile machine, Binding machine and Switchboard phone system. Seeking my next opportunity as an Administrative Assistant, Customer Service Representative or Receptionist in the Finance, Manufacturing and Oil & Gas industry

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