Accolade, Inc.

Level 2 Health Assistant - SDM/Escalation Team

Claims & Benefits Specialist

Continuing the Health Assistant role in a new department with a broader portfolio of customer groups.

Additional responsibilities:
- NPS Outreach support - reach out to member who leave neutral/negative feedback to ensure their needs have been properly addressed and provide resolutions to unresolved issues

- Member of FLCT Product Innovation Team (PIT) to provide feedback and beta testing on updates to existing and newly developed tools.

Health Assistant - Mid-Market/LEAP/Core

Integral part of the front line care team (FLCT)
• Benefits - provided knowledge and confirmed understanding of health plan benefits and available programs
• Claims - reviewed claim determinations to provide clear explanations with actions taken in the event adjustments needed to be made
• Provider search - performed skilled searches find appropriate and accessible care
• Advocate - worked on behalf of members to gather information, find solutions/resolutions to issues, and ensured they're getting the most out of their benefits
• Lead members in directions that allowed them to make financially responsible decisions related to their healthcare
• Telephone and mobile support across 10 employer groups
• Utilized internal resources to efficiently and effectively problem solve

Outside of LEAP:
• Assisted as claims & benefits specialist support for one of the company's tenured customers
• UX Feedback Program participant
• Served as team/company representative for customer events

Health Assistant - LEAP

Health assistant and advocate for consumer health plan members of Independence Blue Cross
• Benefits - educates members on their health plan benefits
• Claims - reviews processed claims with member to help them understand the outcome and aids with any steps for corrections that need to be made
• Ibxpress.com - assists members with portal creation, re-entry, and usage

Health Plan Health Assistant - Independence Blue Cross

Hey There Michelle

• Provides consultation to clients in need
• Leads clients from concept to completion in all projects
• Employs creativity and thought on all projects, ensuring clients understood the finished product
• Specializes in EGD, branding, and illustration

Freelance Graphic Designer/Design Consultant

MissionStaff

Independent Agent

drive21, Inc.

• Created and reviewed production artwork
• Led jobs from conception and development to install and completion
• Furnished shop drawings for teams throughout the company
• Supported teammates to ensure timely and accurate delivery
• Organized and lead team, client and vendor meetings

Studio Designer/Project Manager

Urban Sign & Crane

• Actively worked alongside management and shop staff
• Developed in-house promotional trade show materials for SEGD/industry events
• Proposed and designed layouts for signage of all types 
• Reviewed and prepared shop drawings for production
• Interacted and networked with designers, artists, architects and out-of-house clients
• Encouraged inter-office interaction and communication 
• Performed QC on incoming and outgoing products
• Responsible for production inventory and equipment maintenance
• Provided consultation on artwork that did not meet company standards

Graphic Designer

North Wildwood Shirt Shop

• Organized, managed, and maintained the catalog of art used for stock and orders
• Created new artwork for the store's exclusive collection and custom orders
• Communicated with clients and service providers on open/closed sales
• Worked with local publications to run print advertisements 
• Handled basic office functions to offset minor responsibilities on management
• Designed line sheets for the company's sister brand, Sure Couture (QVC)

Graphic Artist

Fire & Ice Magazine

Contributing writer for the online magazine, Fire & Ice.

Contributing Writer

Perk's Pine Hill Market

• Established the store's social media presence to help boost foot traffic and sales
• Made the weekly ads accessible online, thus cutting promotional costs down by $100/week
• Coordinated and maintained the store's online marketing and advertising
• Grew a local following for the store on Yelp, Foursquare, Facebook and Twitter
• Built a community following through content creation and interaction

Social Media Coordinator

• Provided top–notch customer service, ensuring customer satisfaction
• Assisted customers who patronized the store
• Memorized sales each week in order to deliver concise sales pitches
• Guaranteed advertised sale prices were correctly entered in the system
• Aided in training new cashiers

Cashier/Ad Inspector

The Onion

• Performed extensive photo research
• Manipulated photos to fit headlines
• Illustrated and designed graphics for web and print
• Collaborated with the writing department to marry imagery to the written word
• Elevated the hilarity of articles through the power of hand-crafted and researched visuals

Notable articles/projects:
• Congress Takes Group...Hostage [Issue 47-39 http://onion.com/TWfdfb]

• New Decoy Website Launched... [Issue 47-42 (reprinted in Issue 47-50) http://onion.com/TWdaYM]

• Ford Looks Down On Website... [Issue 47-48 http://onion.com/TWdh6r]

• Weekly Statshots from 9/15/11 - 1/6/12

Graphics Intern

The University of the Arts

• Engaged prospective and current students, faculty, staff and parents by blogging daily experiences
• Worked individually with little to no direction
• Independently developed and created content for educational and influential purposes

Student Blogger

• Assisted in the planning, prepping and execution of New Student Orientation (NSO) 
• Trained new returning orientation leaders
• Aided other OC in executing planned events such as live shows, tours, and presentations
• Created a safe, but fun atmosphere for incoming students and parents to ease worries about starting this new chapter in their lives

Orientation Coordinator

• Engaged in basic office duties such as copying and filing
• Assisted all Student Affairs departments with any requested tasks
• Organized offices and spaces for various events, including celebrity workshops/talks
• Navigated students to the proper resources based on their inquiries

Work-Study - Division of Student Affairs

• Proudly represented the university and its strong community
• Became a teacher, mentor, and friend for newly matriculated students
• Offered vital information to new students and their families
• Instructed the students on the university's policies and resources
• Orchestrated tours to show students how to navigate the city
• Heightened students' social skills using team-developed ice-breakers

Orientation Leader

Graphic designer with over a decade of experience as a working professional looking to land in social media, advertising, creative marketing, or branding.

Currently residing in South Jersey, available to network in Philadelphia.

Public notary, recognized by the State of New Jersey. Commission ends 01/03/2024.

OSHA-30 certified. (Construction, issued in NYC, 2019)

Member of the Philadelphia chapter of the AIGA and Philly Ad Club.

Published in Moving the Eye Through 2-D Design: A Visual Primer (author Buy Shaver) and several printed/web issues of The Onion (2011).

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