Quantum Health

• Utilized medical terminology to assist medical providers in submitting proper documentation and coverage questions.
• Approved or denied requested authorization of patient services. 
• Answered, transferred, and followed up with members via phone call and secure message following confidentiality guidelines set by HIPAA.

Care Coordinator

Rose International

• Responded to associate inquiries regarding payroll issues with Kronos while the program was compromised by a hacker.
• Followed up with management regarding associates that needed follow up calls.

Payroll Assistant (Kronos Hotline) for American Honda Motors 

Fiserv

• Investigated disputed and fraudulent transactions for bank customers.
• Issued provisional credits to customers’ accounts as needed.
• Uploaded transactions to be reviewed for possible chargeback for further review.
• Sent appropriate letters to customers regarding their dispute or fraud cases.

Back Office Customer Service Representative

NYMBUS

• Assisted customers with online banking setup, issued debit cards, and reviewed accounts for accuracy.
• Researched structure of financial institutions and contacted proper individual to schedule informational appointments to advertise software available through Nymbus.

Customer Service Representative

Alliance Data Card Services

• Effectively communicated by phone with up to 75 customers daily about their accounts.
• Worked with representatives of debt collection companies to settle accounts and set up repayment schedules.
• Maintained updated accounts in the HDFC hardship repayment program. 
• Created "Ladder to Success" to help associates track their growth and development

Customer Solutions Support Advocate

Experienced Back Office Employee with a demonstrated history of working in the information technology and services industry. Skilled in Retail, Sales, Team Building, Contact Centers, and Management. Strong support professional with a Bachelor of Arts (B.A.) focused in Fashion Merchandising from Bowling Green State University. 

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