Michelle Spaul's Linkedin Analytics

➡️ I'm a Customer Experience Consultant. That means I help founders, owners and leaders build revenue and resilience by ensuring customers remember, refer and remain with you. My approach is simple yet effective. I support you as you create positive customer experiences, leading to long-lasting growth and success. ➡️ I support clients in five situations: 1. Visionary founders who want to get ahead of the game and tackle CXM proactively, rather than waiting for problems to arise. 2. Businesses facing challenges like customer churn, low customer lifetime value or negative reviews that hinder growth. 3. Leaders who understand the links between excellent customer experience, increased revenue, higher profits, and sales and marketing success. 4. CX leaders seeking expert guidance to overcome their challenges. 5. As an associate to technology providers, helping them by helping clients maximise value. ➡️ How? I offer a range of tailored services to suit your needs: 1️⃣ CX Projects: Address specific issues and ensure a solid return on your investment. 2️⃣ Developing CXM capabilities: Weave customer experience management into the heart of your organisation. We'll balance customer needs, business goals, and employee satisfaction, and set up effective CXM governance. 3️⃣ CX Mentoring: Supporting people with CX in their job title or description. We'll explore how CXM can work wonders for your business, brainstorm innovative ideas and make sure your team feels supported in driving lasting change. Inc hands-on projects and fractional CXM leadership. 4️⃣ Workshops: My masterclass workshops give you tools to enhance CX. We'll explore various topics. Like understanding customer needs, mapping customer journeys, and effective change management. And founders can enjoy the benefits of learning with like-minded peers. If you believe intentional CX Management can propel your business to new heights, I invite you to a free 30-minute consultation. 〰〰〰〰〰〰〰〰〰 My three-step process: 1. Ask relevant questions and actively listen to gain deep insights into your customers' needs and concerns, building genuine empathy. 2. Designing or redesigning your products, services and customer journeys to meet customer needs. I specialise in making change happen and delivering a return on your investment. 3. We encourage happy customers to keep coming back and spread the word about your business, driving more sales and referrals. And we'll identify cost-saving opportunities along the way.