Michelle Pace's Linkedin Analytics

Results driven leadership professional with progressive management experience in Operations, Customer Service, Warehousing and Distribution, Supply Chain and Logistics and Manufacturing. Driving cultural change across an organization, leading to improved team member and customer experiences and producing YOY improvements in customer satisfaction ratings. Strong and decisive leader experienced in order fulfillment utilizing complex systems, managing order flow from inventory allocation, picking, packing, shipping to delivery. Proven experience successfully driving transformation and customer facing strategies in customer service and operations. CORE PROFICIENCIES Operations & Distribution | Customer Service & Sales Support | Manufacturing Supply Chain & Logistics | Order & Data Management | Team Development | Quality Management & Process Improvement | Internal & External Relationship Builder Planning & Reporting | Onboarding & Engagement | LTL/FTL & Inbound Outbound Transportation | International & Overseas Shipping/Drayage SKILLS • Continuous Improvement, ISO9001; AS9120; Six Sigma, Lean; 5S, Quality Management, HACCP, SQF • Exceptional analytical skills, comfortable working with data & communicating data findings, experienced in establishing and KPI’s and tracking key performance metrics. • Computer proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) • Proficiency in SAP, ERP; EDI; various Warehouse Management and Inventory Systems (Infor/MS Dynamics); Internet & web-based software applications; EDI; QuickBooks; Salesforce; SharePoint; various Timecard & Payroll Systems. • Process-oriented and equally comfortable diving into existing processes, creating new ones and developing SOP’s. • Experience in food manufacturing, SLA’s, US Customs, FDA, USDA regulations and requirements. • Above average problem-solving skills; exceptionally high level of attention to detail with consistent accuracy and follow through. • Exceptional time management, highly organized, master at strategic prioritization and decision making, can effectively balance long-term business goals with short-term needs. • Manage various customers with various complexities, manage and build internal and external relationships. Foster and promote a customer-centric support culture that goes above and beyond customer expectations.