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"Building SaaS products" is not a destination, it is a journey. I've been able to work with teams from around the world and help, or be in, the leadership teams to find product-market fit. As a connector, I fully promote the power of communities and events. Building the community comes first and the product comes second. I'm focused on customer success and passionate about customer centricity within product, marketing & sales. I love to help others and educate customers (usually with technology). I have demonstrated success by building highly productive teams, creating efficient and streamlined processes, reducing customer churn, managing change and increasing customer happiness. I help people add emotion to business processes through Service design, experiments and scalability. Lived and worked worldwide: The Netherlands, Austria, South Africa, The Caribbean, Portugal and Indonesia.
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