ServiceNow

•	Researched user-centric evaluation of Generative AI services and delivered business action plans to internal and external audiences
•	Created and mentored 2 cross-functional global teams to lead 3 Generative AI enhancement tasks
•	Took initiatives in workflow improvement for projects that involved 60+ global colleagues

Senior Linguist for Generative AI

Stealth Speech Technology Startup

•	Leveraged cognitive science expertise to enhance product algorithms for UX
•	Successfully collaborated with cross-functional team of speech scientists, machine learning engineers, and software developers

Senior Speech Scientist

The University of Kansas School of Business

•	Conducted 10+ large-scale mixed-methods business strategy and UX research projects 
•	Influenced stakeholders with actionable business recommendations through 5+ high-impact journal publications, 30+ international conference presentations, and national-level media interviews (CNBC)

Senior Business Strategy Researcher

•	Designed teaching materials and instructed 1500+ undergraduate and MBA students, fostering an inclusive learning environment (98/100 in student evaluations)
•	Orchestrated team-based experiential learning projects, sharpening students' collaboration and project management skills

Senior Educator

Northwestern University

•	Led bilingual UX research with cross-functional teams
•	Contributed to 5+ high-impact academic papers and presented at 30+ international conferences

Senior Speech and Cognitive Science Researcher

Content Analyst @ ServiceNow | Linguist, Speech Scientist, Cognitive Scientist

I am a researcher with 20+ years of multidisciplinary experience in speech science, cognitive science, UXR, business strategy research, and team management. I have demonstrated capability in leading large-scale research projects and teams, applying advanced analytical skills, and managing cross-functional collaborations.

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