Mika Rybak's Linkedin Analytics

► I am highly effective in the leadership of client services operations, with experience delivering results in management roles providing support to customers, building relationships, and sustaining growth. ► My success is driven by my ability to assess customer requirements and opportunities in order to guide the development of suitable strategies and solutions. SUMMARY ► Engaging Director of Client Services possessing a winning blend of management expertise, skill in the oversight of teams, and practical experience maximizing the quality of the customer experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS ★ Develops integrated sales and marketing strategies to meet the unique needs of customers, leading to increased sales, revenue, account retention, and client satisfaction. ★ Currently leads account management, field operations, and P&L for an $18M North American business, with authority over 14 direct reports and over 140 field employees. ★ Recognized with multiple awards and accolades, including the Chairman’s Award and the Ring of Excellence. Specialties: Customer Relationship Management, Account Retention, Issues Resolution, Revenue Growth, Contract Negotiations, Project Management, Advisor to Leadership, Operations Management, Team Leadership, Marketing Strategy