Goodwill Industries of the Inland Northwest

Digital Skills Instructor

OpenEye

Sales Development Representative

Gonzaga University

-Communicated with students via web-based instructional groups using Blackboard LMS
-Empathized with students throughout the pandemic changes
-Engaged students with entertaining yet informative presentations
-Designed syllabus and all assignments
-Coached students and motivated them to excel
-Developed a deep knowledge of teaching pedagogy
-Maintained student records
-Articulated classroom expectations
-Identified struggling students and extended additional support
-Built professional relationships with faculty and staff and assisted when needed

Adjunct Faculty

Eastern Washington University

-Communicated with students via web-based instructional groups using Canvas LMS
-Empathized with students throughout the pandemic changes
-Engaged students with entertaining yet informative presentations
-Designed syllabus and all assignments
-Coached students and motivated them to excel
-Developed a deep knowledge of teaching pedagogy
-Maintained student records
-Articulated classroom expectations
-Identified struggling students and extended additional support
-Built professional relationships with faculty and staff and assisted when needed

Graduate Teaching Associate

Ryder System, Inc.

-	Managed a team of 6 drivers in Spokane, WA and 6 remote drivers in St. George, UT
-	Communicated professionally with drivers and customers over the phone, through email, and face-to-face
-      Built and maintained positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity
-	Anticipated, recognized, and dealt effectively with existing or potential conflicts at the individual, group, and situation level
-	Processed information with high levels of accuracy
-	Performed administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and created operational and financial reports
-	Maintained the company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforced company policies to ensure DOT compliance and company safety requirements were being met 
-	Assigned loads and planned, routed, and monitored freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Customer Logistics Manager

J.B. Hunt Transport Services, Inc.

-       Managed a group of 5 drivers and 5 delivery-helpers in Spokane, WA and 2 remote drivers in Montana as well as an office admin and a warehouse associate
-	Communicated professionally with drivers and customers over the phone, through email, and face-to-face
-	Built and maintained positive professional relationships with drivers to minimize turnover and maximize ongoing productivity
-	Anticipated, recognized, and dealt effectively with existing conflicts at the individual, group, and situation level
-	Processed information with high levels of accuracy
-	Performed administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and created operational and financial reports
-	Maintained the company's safety culture 
-	Assigned loads and planned, routed, and monitored freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Account Manager

-       Supervised a team of 20 drivers and 20 delivery-helpers and worked with Whirlpool’s Sales Team and builder superintendents to schedule and coordinate delivery and installation of appliances and ensure quality control for new construction single-family and multifamily projects throughout Los Angeles County.
-	Communicated professionally with drivers and customers over the phone, through email, and face-to-face
-	Dealt with negative and difficult employees and demanding customers in a time-sensitive environment
-	Inspired and motivated coworkers
-	Analyzed situations and reached productive decisions based on informed judgment

Project Manager

-       Assisted with startups throughout the Southwest Region
-       Communicated with drivers and customers extensively over the phone
-	Analyzed inventory on the inventory database
-       Investigated and researched all inventory discrepancies  
-	Delegated work in the warehouse
-       Educated others about how to use the inventory management software
-	Dealt with negative and difficult coworkers

Operations Supervisor

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