Jiminny

Jiminny helps commercial teams maximise their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyse conversations in real time, giving you access to valuable customer insights and full visibility into performance. Jiminny empowers teams to coach and develop their people at scale, which is why we’re consistently #1 in conversation intelligence on G2.

- Recipient of 2023's 'Be Curious' Award - employee living this company value the most

Head of Client Success

Client Success Team Lead (SMB & Mid-Market)

- Recipient of 2022's 'Be A Hero' Award - employee living this company value the most

Client Success Team Lead (SMB)

Client Success Manager

Flagstone Travel Ltd

• Taking a new company from conception to launch and looking forward to marketing and growth strategies, launching Flagstone Travel Ltd. 
• Establishing meaningful relationships across the globe with curated partners within the travel industry to present a refined and high quality portfolio of properties 
• Strategically planning markets and destinations for the business to focus on in order to establish areas that will provide financial stability and meet demands of clientele 
• Planning advertising and PR strategies to ensure the sustainable growth of the business 
• Development of advertising and marketing strategies including SEO, PPC, content marketing, email marketing
• Heavily involved with website design, development and construction
• Day-to-day running of the business

Director

Interactive Resorts

•  One of the highest sellers in the company (172% target, turnover figure greater than £1.88m, 12 month period, 2017-18 season)

Team Leader

• Promoted within an unprecedented time frame to this role 
• Top performing consultant at this level (also exceeding many more senior staffs sales)
• Involvement in the training process for new sales staff
• Responsible for key high value accounts for private and corporate clients
• Surpassed sales targets with consistency on a monthly basis
• Exceeded annual sales target (138% target, turnover figure greater than £1.5m, 12 month period, 2016-17 season)

Senior Sales Consultant

• Top seller of the new intake of the 2015-16 season
• Largest single sale in company history (stands to date)
• Consistently hit and exceeded sales targets
• Rapidly given responsibility for higher value and larger group clientele 
• Exceeded annual sales target (153% target, exceeded £815,000 turnover, 8 month period)

Sales Consultant

OrthoD Group Ltd

Customer Service and Sales Representative

Supertravel

Chalet Chef

Dyson

• Worked on a pioneering campaign for Dyson as a temporary member of the sales team 
• Delivered extensive knowledge to the customer base. Learnt quickly and continually through occupancy
• Role was to respond to enquiries to their innovative DRTV campaign over the phone 
• Showed initiative and ability to respond instantly to problems and queries outside my department to provide a polished service to the customer ensuring I retained the sale and customer held a high opinion of Dyson
• Led the team sales success, personally generating >£80,000 selling 267 units during my tenure, resulting in being the most successful sales person and the offer of a full time role.

Customer Sales Advisor

CLUB VASS ACTIVE HOLIDAYS LIMITED

• Ran a busy kitchen, managing five other staff members
• Increase feedback of the restaurant by a strong margin
• Drove sales forward, reassessing and setting targets to increase takings by €58,000 on the previous season
• Ensured I had an efficient team working well, within the hotel team to produce consistently better food with minimal waste, catering to the customers’ needs

Executive Chef

SkiVal LTD

Chalet Host

Head Chef

Flexiski

Kitchen Porter

Proven in developing process, making data-driven decisions and implementing strategy, alongside a quantifiable ability to exceed targets. Outgoing, gregarious and high performing with a keen eye for detail, highly adaptable and with a track record of excellent client-centric Customer Success. 

Articulate communicator with consummate negotiation and interpersonal skills. Utilising extensive business acumen to generate growth, develop existing accounts and build strong client relationships focussed on successful business outcomes.

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