Slalom

Senior Delivery Principal

Principal Consultant

World Wide Technology

Delivery Lead

Slalom Consulting

Accenture

Manager (Executive)

Design, build and deploy strategies and solutions focused on organizational change, process improvement and cost reduction.

Management Consultant

American Water

Manage all call center operations for multi-platform call center including leadership development, process improvement and union relations

Call Center Manager

Direct strategy for team with investigative responsibility and oversight of internal and vendor employees’ sales and service integrity including new business program review.

Manager Fraud Investigations

Responsible for new business strategy implementation, employee development, workforce planning, staffing and training for 16 Supervisors on sales and service in 600+ seat call center.

Assistant General Manager

Responsible for maintaining productivity, customer service, hiring and training of sales and service queues while exceeding all company objectives and goals for 40+ Sales/Service Representatives.

Contact Center Coach

Accomplished Management Consultant with proven success across multiple Fortune level organizations and the "Big 4" consulting firms.  

Direct experience providing comprehensive decision support to executive levels and demonstrated understanding and experience within a corporate business environment. 

Able to think strategically and act tactically, manage multiple activities simultaneously with little or no direction, operate under pressure in a fast-paced environment, and interface internally and externally to ensure successful, high-quality outcomes..

Specialties: Product Management/Development, contact center operations, leadership and transformation, process improvement and change management within the corporate environment.

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