Mike Knudtsen's Linkedin Analytics

With over 20 years of experience in customer success, I have developed a proven track record of engaging and retaining high-value customers across diverse industries. I am passionate about helping customers achieve their business goals through innovative learning solutions and workforce transformation. As a Senior Strategic Customer Success Manager at Pluralsight, I partner with Fortune 100 companies, such as Amazon, Microsoft, T-Mobile, Chevron, PNC Bank, and Boeing, to align their learning objectives with their business outcomes. I build lasting relationships with C-level contacts, evangelize Pluralsight's products and services, and deliver value realization and customer satisfaction. I also leverage my skills in project management, process improvement, and sales enablement to drive customer success and growth. Previously, I held leadership roles in customer success at Percy.AI, AppDynamics, and WalkMe, where I increased renewal rates, developed customer engagement models, and managed strategic accounts.