Millan Panigrahi's Linkedin Analytics

With over 10 plus years of production operations experience, I am a Staff, Incident Commander at Twilio, a leading cloud-based communication platform. I hold the RHCE and ITIL certifications, and I have strong skills in Linux System Administration, Amazon Web Services, and Shell Scripting. My role is to lead and coordinate the response to critical incidents that affect the availability, performance, and security of Twilio's services. I troubleshoot, escalate, and resolve complex issues, and I collaborate with engineering teams, stakeholders, and customers to communicate the impact, status, and root cause analysis of incidents. I also implement preventive and corrective actions to ensure the reliability and resilience of Twilio's platform. My mission is to empower Twilio to deliver high-quality and seamless communication solutions to millions of users worldwide.