MAPSS Training and Consultancy Services

As the founder of the company, I embarked on a new journey to bridge the hospitality skill gap among fresh graduates and young millennials. 

• Our focus is on empowering individuals through comprehensive training programs that encompass hard skills, soft skills, and supervisory training.

• We are also actively exploring opportunities in ASEAN hospitality and tourism training and expanding our expertise to include training programs specific to hospitality in the private healthcare sectors.

Founder

MK Land Holdings Berhad

• In this role, I oversee and manage the overall business and operations of a group of hotels, resorts, and leisure facilities. I am responsible for ensuring the operational and overall performance of the company's hotels and resorts, aligning them with approved budgets and guided by revenue, cashflow, GOP, PAT, implementation schedules, and feasibility studies.

• My responsibilities include developing short-term action plans and long-term strategies based on approved budgets, driving growth and profitability. I provide continuous guidance to Resort Managers, ensuring that the resorts operate within cost-effective measures, adhere to timelines, and comply with established standards.

• Notable achievements in this role include surpassing the FYE 22/23 budget by 130%, as well as achieving the highest revenue for the month of Ramadhan 2023 and LIMA Langkawi 23. Additionally, I successfully attained the Key Results Area (KRA) for the month of May 23, with a GOP of 40% in relation to revenue.

Head of Resort 

Resort, Leisure & Education Division

In this role, I was responsible for closely monitoring the overall budget for operational and academic/student-related costs, including expenses related to visiting academicians and the effective utilization of learning support facilities. 

• I successfully led the academic team, ensuring the timely delivery of both online and face-to-face learning, especially during the challenging times of the Covid-19 pandemic.

• I played a key role in ensuring program accreditation and licensing compliance with regulatory bodies such as MQA, MOHE, Nursing Board, and DOSH. Notably, I achieved full accreditation for the Diploma in Business Management program.

• Additionally, I demonstrated strong multitasking abilities by taking on operational responsibilities and assuming the role of Chief Executive in the absence of the incumbent. During the initial stages of the MCO 1.0, I worked closely with top management on budgeting and cash flow, and prepared and presented strategic planning to the owner. These efforts aimed to ensure the sustainability of the company post-Covid.

• Furthermore, I conducted corporate training for inter-company clients, designing and proposing customized training modules to suit their specific needs. These training initiatives extended to various sectors, including resorts and foundations.

Head of Academic | Lecturer | Hospitality Trainer

Tropical Resort Langkawi

As the Resort Manager at Tropical Resort, I had direct involvement in both operational and financial matters for all properties, including the Melayu Malay Cuisine Restaurant and Tropical Eco Camping.

My responsibilities encompassed various areas:
• Business Planning: I conducted comprehensive business planning for both high and low seasons, considering market dynamics and competition. This involved strategizing and diversifying the company's product offerings to remain competitive in the market.

• Sustainability Initiatives: I actively engaged in sustainability programs to enhance the experience for long-term and returning guests. This included implementing environmentally friendly practices and promoting sustainable tourism.

• Promotional Strategies: I developed and implemented promotional strategies through online travel agencies (OTA), travel agents, and individual travelers (FIT). These efforts aimed to increase visibility, attract new customers, and enhance customer loyalty.

• Purchasing and Cost Control: I closely monitored the purchasing process and managed costing for all outlets within the resort. This included ensuring cost-effective procurement practices and optimizing operational expenses.

Resort Manager

Nusa Maya Sdn Bhd

During my tenure as the Front of House Supervisor, I assumed various responsibilities related to day-to-day front of house operations and management. These included:

• Customer Delight: I prioritized creating positive customer experiences by preparing in-room amenities, personalized welcome cards, and fostering guest relations. This focus on "Customer Delight" aimed to exceed guest expectations and enhance satisfaction.

• Staff Supervision and Property Maintenance: I oversaw the movement and coordination of housekeeping staff, ensuring the upkeep and maintenance of the property, both internally and externally. This involved maintaining high cleanliness standards and addressing any maintenance issues promptly.

• Costing and Purchasing: I was responsible for preparing cost estimates and managing the purchasing of hotel amenities, linens, and other supplies. Additionally, I actively contributed ideas for special occasions, ensuring memorable guest experiences.

Front of House Supervisor

Langkawi International College | Halim Mazmin Group of Companies

As the Registrar during this period, I was responsible for various key functions related to educational administration and program development. My roles and achievements included:

1. Streamlining Procedures and Policies: I worked diligently to streamline procedures and policies, ensuring compliance with education standards set by local authorities such as MQA/MOHE. This involved establishing efficient processes for fee management, funding, and collection, aligning them with regulatory requirements.

2. Program Development: I played a vital role in developing the program structure for new hospitality programs, including skill-based training and short courses. I approached all work activities with a deliberate focus, ensuring each task was completed correctly, efficiently, and effectively.

3. Accreditation Achievements: I successfully obtained full accreditation for the Diploma in Hotel Management program and provisional accreditation for the Diploma in Tourism Management and Diploma in Culinary Arts programs. These achievements demonstrated my commitment to meeting educational standards and providing quality programs.

4. Student Recruitment and Counseling: I actively participated in exhibitions, organized roadshows, and engaged in student recruitment and counseling. 

5. Leadership and Student Retention Programs: I took an active role in organizing leadership and student retention programs, including outdoor recreational activities. These initiatives aimed to enhance student engagement, satisfaction, and overall retention rates.

6. Teaching and Lecturing: In addition to my administrative duties, I also lectured and taught core subjects in hotel management. I consistently performed requested duties beyond the expected requirements, maintaining high personal standards, and ensuring absolute satisfaction with the quality of my work.

Registrar | Lecturer | Trainer

Cosmopoint Sdn. Bhd.

As the Chief Executive during this period, I held a key leadership role in managing a substantial workforce of 65 employees and overseeing the education of 1,200 students. 

My responsibilities and achievements included:

• Compliance Management: I ensured compliance with MQA/MOHE regulations across 15 programs. This involved maintaining accurate records, implementing necessary processes, and upholding the required standards for educational excellence.

• Forecasting and Budgeting: I took charge of operational planning by forecasting and budgeting for various aspects of the organization. This included resource allocation, facility management, and other operational requirements, ensuring efficient utilization of resources.

• Effective Fees Management: I oversaw the management of fees, ensuring accurate collection and timely processing. This involved implementing effective systems and processes to streamline fee management and maintain financial stability.

• Frontliner Development and Customer Service: I prioritized the development of frontliners, fostering task efficiency and grooming them to deliver exceptional customer service. Through constant motivation and training, I achieved high levels of satisfaction among students, parents, and stakeholders, with an 85% satisfaction rate.

• Top KPI Achievement: I successfully achieved top Key Performance Indicators (KPIs) for two consecutive valuation periods among eight branches. This demonstrated my ability to drive performance, meet targets, and deliver exceptional results.

Chief Executive (CICT Kota Kinabalu, KK2)

University of Leeds

During my tenure as the Admin Manager, I fulfilled various responsibilities related to administrative management and coordination. Some of my key roles and tasks included:

• Monthly Reporting: I prepared comprehensive reports on activities, finances, and expenditures, providing accurate and timely information to facilitate decision-making and financial planning.

• Licensing and Compliance: I handled licensing issues with organizations such as MIDA, KWSP, SOCSO, and income tax. This involved ensuring compliance with relevant regulations and maintaining updated licenses. I also prepared regional office activity reports, managed tenancy agreements, and handled equipment and software licensing.

• Travel Arrangements and Meeting Coordination: I made travel arrangements for colleagues and UK Leeds representatives, ensuring smooth logistics for their trips. Additionally, I confirmed appointments and meetings, managing calendars and schedules effectively.

• Event Organization: I assisted in organizing various events, including Open Days and alumni dinners. This included coordinating logistics, managing event budgets, and ensuring successful execution.

• Networking and Liaison: I actively engaged in networking opportunities, establishing connections with ministries, government agencies, local universities (IPTA), colleges, schools, and alumni. I also liaised with selected education agents in Singapore, Thailand, Indonesia, Brunei, and Vietnam to foster collaborations and partnerships.

Admin Manager (SEA Regional Office)

Matsushita Electric Motor Co

• Main task involves data input and monitoring shipment on customers order from the European and Asian region. Attend meetings pertaining to production schedule, quality control and monthly briefing on sales performance. 

• Given a huge opportunity by the management to be a part of ad-hoc project such as the department’s certification of the ISO 9000 & QS 9002, involved in the FMEA, PPAP and APQP training and the SAP system. 

• Close rapport with other departments such as the finance, import/export, warehouse, quality control, technical engineering, and production line team. Maintain good relationship with the upper-level management, subordinates, and lower rank-of-file.

General Affairs | Sales & Production Control (MAEM, Sungai Petani)

Cinta Sayang Resort

During my tenure as a Sales Officer, I gained valuable experience in the hospitality industry. My responsibilities and achievements included:

• Group Arrivals and Hotel Tours: I successfully managed various group arrivals, coordinating logistics and ensuring a seamless check-in process for large groups. Additionally, I conducted hotel tours, showcasing the property's features and amenities to potential guests.

• Sales and Negotiation Skills: I actively participated in sales activities, including promoting hotel services and facilities to potential clients. I utilized negotiation skills to secure bookings and negotiate favorable terms for corporate and government sector events, including seminars and golfing events.

• Event Management: I played a key role in ensuring the success of events and seminars for corporate and government sectors. This involved coordinating logistics, liaising with internal teams and external vendors, and overseeing all aspects of event planning and execution.

Sales Officer

Tanco Resorts Berhad

This is my first job after graduation. During my tenure as a Guest Service, I gained valuable experience in the hospitality industry. My responsibilities and achievements included:

• High-Quality Customer Service: I consistently maintained a high standard of customer service, ensuring that guests' needs and expectations were met or exceeded. This involved providing personalized assistance, handling inquiries and requests, and addressing any issues promptly and professionally.

Guest Service Agent

Mimi Renati is a highly accomplished business owner and women entrepreneur with a strong emphasis on team building, customer service, and housekeeping management. 

With over 20 years of experience in managing and leading resort, leisure, and academic operations, Mimi has a proven track record of driving revenue growth, optimizing operational performance, and implementing strategic initiatives.

Her expertise in customer service is evident through her adeptness at training and developing teams, bridging skill gaps, and delivering exceptional customer experiences. 

Mimi's commitment to excellence is showcased in her ability to achieve business targets, manage budgets effectively, and attain program accreditation, all while thriving in dynamic environments and handling multiple concurrent projects with ease.

Mimi's strengths extend to her exceptional team-building skills, creating a productive climate that inspires employees to exceed performance standards. Her multitasking abilities and cultural sensitivity enable her to build rapport with diverse workforces in multicultural settings, fostering collaboration and inclusivity.

As an innovative problem-solver, Mimi has a talent for generating workable solutions and successfully resolving issues and guest complaints, demonstrating her resourcefulness and dedication to guest satisfaction.

Backed by a solid educational background, extensive industry-related certifications, and a commitment to ongoing professional development, Mimi is well-prepared to excel in any industry. 

Her unwavering dedication to delivering exceptional service and driving success makes her a valuable asset to any organization, and she actively seeks collaborative opportunities to contribute to organizational excellence and continuous improvement.

In summary, Mimi Renati's profile reflects her as a results-driven leader, adept at navigating challenges, building strong teams, and fostering a culture of excellence across industries.

KL meeting? More like Hatyai adventure… and wifey-level trouble! 🤣

Mimi Renati Zainol CHA, CGSP

Mimi Renati is a results-driven and accomplished hospitality professional with over 20 years of experience in managing and leading resort, leisure, and academic operations. She has demonstrated expertise in driving revenue growth, optimizing operational performance, and implementing strategic initiatives. 

Mimi is skilled in training and developing teams, bridging skill gaps, and delivering exceptional customer experiences. She has a proven track record in achieving business targets, budget management, and program accreditation.

Mimi is a highly adaptable team player who excels in dynamic environments. She effectively prioritizes and manages multiple concurrent projects while maintaining a focus on achieving desired targets. 

As a goal-driven leader, Mimi fosters a productive climate and inspires employees to meet and exceed performance standards. She possesses strong cultural sensitivity and builds rapport with diverse workforces in multicultural settings. 

Mimi is an innovative problem-solver, known for her ability to generate workable solutions and successfully resolve issues and guest complaints.

With a strong educational background and extensive industry-related certifications and training, Mimi is a highly accomplished professional. Her commitment to continuous learning and professional development is evident through her range of qualifications and achievements. 

Equipped with a solid academic foundation and a comprehensive skill set, Mimi is well-prepared to excel in the hospitality industry. Her unwavering commitment to delivering exceptional service and driving success makes her a valuable asset to any organization or partners.

Mimi is committed to fostering a culture of excellence and continuous improvement. She is actively seeking collaborative opportunities to contribute to the success of organizations in the hospitality industry.

Housekeeping Whisperer & Growth Catalyst | Hospitality & Service Excellence Trainer | Founder, MAPSS | Skilling Teams to Deliver Guest Delight & Business Growth ⬆️ | 30+ Years of Excellence

taplio

Mimi Renati Zainol CHA, CGSP, Founder ,'s Linkedin Analytics

Mimi Renati Zainol CGSP

Performance ScoreMimi Renati Zainol CGSP's LinkedIn Performance

Mimi Renati Zainol CGSP's Best Posts (last 30 days)

Ready to grow your LinkedIn presence?

taplio

.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Mimi Renati Zainol CHA, CGSP, Founder ,'s Linkedin Analytics

Mimi Renati Zainol CGSP

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mimi Renati Zainol CGSP's LinkedIn Performance

Mimi Renati Zainol CGSP's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

Ready to grow your LinkedIn presence?

Mimi Renati Zainol CHA, CGSP, Founder ,'s Linkedin Analytics

Performance ScoreMimi Renati Zainol CGSP's LinkedIn Performance

Mimi Renati Zainol CGSP's Best Posts (last 30 days)