Concert Properties

Responsibilities:
- Efficiently processing suite rental applications and skillfully administered tenancy agreements to secure qualified and reliable tenants. 
- Coordinating seamless move-ins and move-outs of building residents, optimizing the residential experience. 
- Providing exceptional tenant support, promptly addressing repair requests and issues, resulting in high tenant satisfaction. 
- Meticulously managing rent collection, including the issuance of late payment and eviction notices, ensuring accurate financial records and adherence to rental agreements. Additionally, skillfully processing invoices for payment.

Resident Services Agent

- Performing day-to-day activities related to resident relocation services for the Concert’s redevelopment project.
- Work on updating files of 20 families with BC housing.
- Research lead for rental properties in the market, non-market housing, and subsidized housing.
- Responsible for data input and accurate tracking for redevelopment project.
- Write business letters of correspondence with non-profit housing providers.-

Administrative Assistant

Sport Chek

Responsibilities: 
•	Setting up offers and promotions.
•	Organizing merchandise, and monitoring pricing.
•	Listen to customer details and offer matching solutions to meet a wide range of requirements.
•	Welcome and assist customers with prompt and polite support in person and via telephone
•	Respond to in-person and telephone requests to give information about products.

Sales Advisor

AIR1AIR

•	Typed, edited, and prepared 5 operational manuals using Microsoft Word (Creating, formatting, and proofreading the manuals to ensure accuracy and consistency). 
•	Collaborated as a key hiring team member, conducting pre-assessments of candidates.
•	Screen and shortlist CVs to identify top candidates for further evaluation.
•	Efficiently schedule and manage candidate interviews across various time zones. 
•	Implemented a record filing system to enhance document organization and management within the office.
•	Collaborated with various departments, to ensure smooth workflow and effective communication.
•	Applied clerical and record-keeping methods and procedures to organize and maintain airline documentation, including flight records, crew records, and operational files.

Senior Administrative Assistant / HR Coordinator

IranAir

Responsibilities:
•	Ensured that flight crew members received their daily allowances in a timely manner (Coordinating with various departments to gather the necessary information, verifying the accuracy of the expenses, and processing the payments accordingly).
•	Managed and maintained a comprehensive database of flight reports, flight schedules, and travel itineraries, ensuring accurate and up-to-date information.
•	Utilized rapid and accurate typing skills to produce various reports, including flight reports, delays cause, and statistical analyses, by performing data entry tasks and utilizing relevant software.
•	Used software programs to generate reports, such as spreadsheets or presentation slides, and communicate the findings to management (Provide valuable insights into the financial aspects of crew payments and help in decision-making processes).
•	Reviewed employee contracts and tracked promotions and internal certification courses for professional development.
•	Conducted thorough reviews of employment contracts to ensure compliance with company policies and legal regulations.
•	Oversaw office supplies and inventory, monitoring stock levels, placing orders, and maintaining an adequate and well-organized inventory.
•	Modified and set the budget for accounts payable to the office employees.
•	Answer phone calls, schedule meetings, and coordinate between people in meetings.

As an accomplished administrative assistant and customer service with more than 14 years of experience in customer service and office management in the governmental company in the aviation industry, I bring a wealth of knowledge and skills to any professional setting.
Currently pursuing my MBA, while holding a bachelor's degree in accounting and I am committed to continuous learning and professional development.
Throughout my career, I have consistently demonstrated strong attention to detail, effective communication, and the ability to thrive in team-oriented environments. My expertise in problem-solving and multitasking has allowed me to successfully manage complex projects and exceed organizational expectations.
As a responsible and reliable professional, I am dedicated to achieving exceptional results and delivering outstanding customer service. I am confident that my diverse skill set and passion for excellence would make me a valuable asset to any team.

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