Protect Our Winters Australia

I’m excited to be volunteering with Protect Our Winters Australia to drive education and awareness on how vital winter is to everyone beyond the ski industry, and how even just small changes can impact our world for the better.

Corporate Partnerships Manager

Alida

As the Director of Customer Success in APAC for Alida, my role is multifaceted. The APAC team needs to be nimble and hungry, as we are a start up region. In my time as Director of Customer Success, I have identified gaps, introduced structure, networked the team amongst the broader company, rebuilt partner relationships, assisted in the development of new services, and reduced churn.

Interlinking with the sales team, we are ensuring that the region is able to grow, not only via new business, but through strategic expansion within existing clients.

Moving forward, I intend to continue implement best practice for my team and clients, ensuring growth for all.

Associate Director Customer Success APAC

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Customer Success Manager

Potentiate

Potentiate acquired Vision Critical’s Australian Business in October of 2019. 

As Senior Customer Success Manager, my role includes supporting our clients to ensure they are able to get the most out of the platform to meet their organisational objectives, whilst assisting my team with caring for and growing their clients. My daily tasks include strategic account planning across my team’s portfolio, driving product adoption/solution optimization, promoting best practices, software training to drive automation and self sufficiency, helping the client understand ROI, and reducing churn by uncovering business needs and objectives. I also pride myself on working collaboratively with my reports, helping them to grow in their roles, as well as encouraging them to further their interests in their career path.

Responsibilities & Accomplishments:
• Manage key accounts across Finance, Utilities, Health, and Media. Personal portfolio is representative of some of our region's most complex and high-profile clients.
• Cross departmental collaboration with Sales, Product, Research, and Operations to ensure expectations are set, and deadlines are reached for both implementations and ad-hoc projects.
• Tasked with running strategic reviews, and health checks with clients to understand their current and upcoming business needs, and ensure their utilisation of the platform aligns with these goals.
• Successfully onboarded several clients and established healthy communities.

Senior Customer Success Manager

Vision Critical (aquired by Potentiate)

Vision Critical’s cloud-based insight platform enables businesses to engage directly with their customers, uncover hidden insights, and utilise this to drive business decisions and engage their consumer.

As Senior Customer Success Manager, my role includes supporting our clients to ensure they are able to get the most out of the platform to meet their organisational objectives, whilst assisting my team with caring for and growing their clients. My daily tasks include strategic account planning across my team’s portfolio, driving product adoption/solution optimization, promoting best practices, software training to drive automation and self sufficiency, helping the client understand ROI, and reducing churn by uncovering business needs and objectives. I also pride myself on working collaboratively with my reports, helping them to grow in their roles, as well as encouraging them to further their interests in their career path.

Responsibilities & Accomplishments:
• Manage key accounts across Finance, Utilities, Health, and Media. Personal portfolio is representative of some of our region's most complex and high-profile clients.
• Cross departmental collaboration with Sales, Product, Research, and Operations to ensure expectations are set, and deadlines are reached for both implementations and ad-hoc projects.
• Tasked with running strategic reviews, and health checks with clients to understand their current and upcoming business needs, and ensure their utilisation of the platform aligns with these goals.
• Successfully onboarded several clients and established healthy communities.

MindAtlas.

Working with the team at MindAtlas, I specialise in working with clients to achieve their learning requirements.

Partnering with clients throughout their projects, we are able to develop the most interactive and engaging eLearnings.

Focuses:
*Account Management
*Project Management
*Client Communications

Client Development Manager

RateIt | The market leader in 'on the spot'​ customer feedback

Working with clients to help them gain an understanding of their customers when they need it most, now.

National Partnership Manager

Helping clients to find insights in their data and managing their needs

Account Manager

Ovum

I am responsible for the retention of Ovum's Knowledge Center clients across Government and Higher Education for Australia and New Zealand.

Account Manager - Ovum IT

Co-ordination of marketing activities around sales campaigns.
Co-ordination of regular marketing communications with external clients.
Analysis of campaigns.
Co-ordination of events.
Event marketing.
Marketing list development.
Database maintenance.
Assist account managers with the retention of clients to achieve targets.
Interaction with clients to assist them with using the Ovum tools and increase usage of the tools.
Receiving inbound enquiries.
Co-ordinating communication between analysts and clients.
Training clients.
Co-ordination of spreadsheets for the sales team.

Client Relationship Manager

Lewers Research

Preparation of research reports.
Analysis of data from qualitative and quantitative research.
Development of surveys.

Consultant

Discovering your motivators and being able to know what it is that you love doing is something that most people spend their lives striving to find, but having worked diligently at discovering it, I know that my passions stem from working with people. I love being able to help my clients achieve their personal and business goals, while at the same time helping mentor and grow the team around me. I take joy in being able to educate people, whether up on stage or one-on-one.

The path to understanding this passion has given me a well-rounded background, allowing me to take on anything including Speaking engagements, the management and analysis of marketing campaigns; undertaking market and competitor analysis; as well as working "behind the scenes" to make sure events and projects run seamlessly.

Specialties: End-to-end Customer Relationship Management, Client Growth, Team Growth, Client Retention

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Miranda Chestney-Law's Linkedin Analytics

Miranda Chestney-Law

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Miranda Chestney-Law

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Miranda Chestney-Law's Linkedin Analytics