𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Deliver strategic project management services, optimizing systems, managing budgets, and streamlining workflows to improve operational efficiency and drive results.

✅ Enhanced onboarding processes, increasing efficiency by 40% and reducing errors by implementing a comprehensive operations playbook.

✅ Cut annual overhead by 39% through resource optimization, vendor negotiations, and process automation.

✅ Developed a system to track project status, budgets, and resources, ensuring alignment with client goals through regular reviews.

Senior Project Management Consultant

ExpressVPN

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Led cross-functional teams, drove go-to-market strategies, and streamlined operations in agile environments. Successfully managed complex programs post-acquisition, delivering high-quality outcomes, enhancing customer experiences, and optimizing resources to achieve measurable business impact.

✅ Managed multiple programs and cross-functional teams in an agile environment, utilizing Jira and scrum methodologies to deliver high-quality outcomes on schedule. Streamlined workflows, automated processes, and improved prioritization to enhance team efficiency and scalability.

✅ Led the development and go-to-market process for a new cybersecurity software feature integrated into existing Mac, Windows, and Chrome extension platforms, driving increased user adoption and retention.

✅ Led the customer experience (CX) team as Program Manager post-acquisition, establishing processes from scratch to streamline operations, consolidating tools and workflows to reduce costs, and collaborating with stakeholders to review customer journeys and align with product managers on key decisions to enhance user experience.

✅ Optimized resource allocation and reduced bottlenecks by 15%, conducting team competency assessments and fostering collaboration across departments to support project success.

✅ Improved customer retention by analyzing user journeys, deriving actionable insights from data, and validating solutions through A/B testing to enhance the customer experience.Improved resource efficiency by 15% by conducting team competency assessments, optimizing resource allocation, and securing interdepartmental support to eliminate bottlenecks.

Program Manager

Integrated Management Systems (IMS)

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Project manager skilled in driving strategic partnerships, optimizing workflows, and delivering data-driven digital marketing solutions. 

✅ Led research initiatives and built strategic partnerships with prestigious brands, enhancing market positioning and driving revenue growth.

✅ Achieved 48% increase in online sales conversion for international markets by leveraging data-driven strategies and crafting compelling, SEO-optimized content.

✅ Reduced project delivery time to clients by 20% by streamlining workflows and implementing efficient project management practices, ensuring timely and effective delivery of marketing solutions.

Program Manager, Sales Enablement and Digital Transformation

OrgHive

Driven by blockchain and AI technologies, OrgHive is a social and content platform where users can verify product authenticity, share content, and interact with other users and brands.

Digital Marketing Project Manager

Making Film Productions Limited

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Managed end-to-end production and secured high-value partnerships, driving award-winning results and significant brand growth. Delivered a 30% increase in social media engagement and enhanced brand recognition through strategic marketing and industry collaboration.

✅ Orchestrated all stages of pre-production and post-production, including contract reviews, funding acquisition, test shoot coordination, and securing copyright licenses, ensuring the successful launch of multiple award-winning projects.

✅ Negotiated and secured high-value product placement and sponsorship deals with top-tier brands, including a landmark crossover partnership with Camel, a renowned vacuum flask brand.

✅ Achieved a 30% increase in social media followers and significantly enhanced brand recognition through strategic partnerships and marketing efforts tied to film projects.

✅ Built and maintained collaborative relationships with industry partners, leveraging these networks to support project funding and expand promotional opportunities.

Project Manager

Pacific Treasure Inc. Limited

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Executed market research, revenue forecasting, and expense management to support the seamless development of a rising cinema brand. 

✅ Conducted market research, projected revenue/ROI, and managed expenses for a cinema brand development, ensuring seamless coordination with global contractors and service providers.

✅ Initiated a policy and procedure manual, reducing miscommunication by 20% and improving operational efficiency.

✅ Oversaw administrative tasks, including handling confidential matters, preparing project budget forecasts, and managing agreements, NDAs, and travel itineraries.

SEIU UHW

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Consistently surpassed 85% of campaign goals, driving significant membership growth and operational success. Coordinated legislative support activities and led high-performing teams to deliver on-time, budget-compliant results.

✅ Achieved over 85% of campaign goals consistently, driving impressive membership growth rates.

✅ Coordinated political and legislative support activities, ensuring all deliverables were on time and within budget.

✅ Provided leadership and training to teams, fostering high performance and operational excellence.

Project Specialist

Senior prgram manager with 9+ years of experience in steering high-impact project deliveries primarily in the information technology sector. Successfully led multi-million dollar projects with budgets up to $20 million and team sizes of up to 27 people, consistently achieving on-time and on-budget project execution. Adept at strategic planning, risk management, and cross-functional collaboration, ensuring smooth execution of complex initiatives. Experienced in working with stakeholders at all levels, including C-level executives, to align goals and achieve results.

Specializing in Agile methodologies, process optimization, and change management, I excel at aligning project dependencies, optimizing resource management, and driving stakeholder engagement to deliver measurable outcomes. With a focus on efficiency and collaboration, I ensure projects are executed seamlessly, even in dynamic and complex environments.

I am driven by a passion for solving complex challenges and empowering teams to achieve their best work. I am also enthusiastic about connecting with professionals who share my interests in project management and program management. Please feel free to reach out or connect—I look forward to meaningful conversations and exploring potential collaboration opportunities.

𝗖𝗼𝗿𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: Project management, program management (waterfall, kanban, scrum), agile and scrum methodologies, sprint planning,‬ SaaS, project documentation, product management, software development lifecycle (SDLC), business process analysis, client and customer support, client relationships, reporting & analysis‬
‭

I’m thrilled to share that I’ve joined Procede Software as a Product Project Manager!

Procede is transforming the heavy-duty truck industry with innovative technology, and I’m excited to contribute to its success by driving cross-functional projects from product development through launch. A key part of my role will be helping the team strengthen and scale its Agile practices to deliver even greater value.

I’m grateful for the mentors and colleagues who have guided and supported me on this journey — your encouragement has been invaluable. I’m looking forward to growing in this new chapter and working alongside talented teammates to deliver meaningful impact. 🚀

Miranda Cheuk, PMP, PMI-ACP

Program Manager | PMP | PMI-ACP | Specializing in Agile Leadership, Software Product Development, and Cross-Functional Collaboration

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