Zendesk

Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

Certifications
Forrester:  Mastering CX

Customer Success Manager

Autodesk

Customer Growth:
•	Personal portfolio includes both Manufacturing and AEC customers  
•	Guiding customers to identify their business initiatives and “why” they are using specific Autodesk tools
•	Onboarding new EBA customers
•	Developing and delivering customer Business Reviews with stakeholders and executives
•	FY21 EBA customer renewal doubled from $2MM to $4MM

Culture & Operational Health:
•	Diplomatically balancing the interest of the customer with the well-being of Autodesk
•	Representing fellow Denverites as new CSO Site Ambassador
•	Leading informal yoga / mindfulness sessions
•	Volunteering as a moderator for Autodesk University 
•	Personal Brand:  Find the Connection

Sr. Customer Success Manager

Self employed

Offering yoga instruction and wellness consulting services

- CorePower Yoga, North Denver, from May 2016 - March 2020: vinyasa flow C1/C2, yin instructor
- 200 hour certification Yogaworks, www.yogaworks.com
- 200 hour certification Corepower Yoga, www.corepoweryoga.com
- Certified through AAAI / ISMA, www.aaai-ismafitness.com, Level 1 and Level 2
- Certified through YogaFit, www.yogafit.com, Level 1, Level 3, Kids
- 50 hour certification Yin Yoga instruction; teaching assistant for Yin Yoga certification
- CorePower Extensions
- CorePower Level 2

Independent Yoga Instructor

TransPerfect

Translation & Localization – Program Manager growing financial services accounts; assisting in development of program management organization internally.  
	
Partnering with all parties on accounts to grow and improve the business:  Client, Sales, Production, Technology, and Quality.

Contributing to the development of processes and tools to support the Program Management Organization; ex. account audit of program management needs; onboarding new accounts.

Program Manager

Lionbridge

Lionbridge Life Sciences is a specialized business unit within Lionbridge Technologies Inc, providing translation and globalization services exclusively to Medical Device and Pharmaceutical companies, Clinical Research and Healthcare organizations.  Lionbridge serves to maximize global communication effectiveness within the boundaries of a highly regulated, complex and always-challenging life science environment.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hired as a Senior Project Manager to stabilize strategic medical device account managing medical device documentation projects.

Profitability:  Concurrently reduced turn-around-time and errors, while increasing profitability.   

Owned client relationships:  Earned the trust and business of additional divisions to grow the account threefold to $1.5MM the second year; organized and led quarterly business reviews, report key productivity indicators.

Quality and Process:	Automated XML file quality check and certificate of quality creation into one process.

Collaboration:  Effectively interacted with all levels within organizations (internal and client-side).

Promotion:  Transitioned to Account Manager after nine months to continue growth of account.  

New assignment:  Additional $1MM+ account grown by 50%.

Sample sources:  XML, InDesign, PPT, Excel, FrameMaker, and interpretation services 

Sample content:  Device instructions-for-use, marketing materials, transcreation taglines, website content, software strings and interpretation events

Project Manager / Account Manager

SDL International

Team lead of two project managers entrusted with translation and localization of a major non-profit public medical training courses, the American Heart Association.

Typical tasks:  Lead status meetings; in-country reviewer training; vendor recruitment and relations; quarterly business reviews and key productivity indicator reporting; project documentation budgets, and project plans; prioritize tasks; create production schedules

Owned client relationships:	Resurrected troubled account to regain client confidence and complete large projects ($1MM+).

Process:  Partner with the client to improve her internal project requirements and source documents.  

Sample content:  Manuals for the instructors and students (150 – 400 pages), DVDs (translation and recording), reference cards, and accompanying course print materials.

Project Manager

Foraker Design

Manage design and development efforts for a variety of clients, including www.AllProShipping.com and www.ShipYourReptiles.com   

Manage pro bono site development using Drupal for www.bigdogshugepaws.com

Senior Project Manager

Wall Street On Demand

Manage data integration, Web site design, and development for Quicken Investing desktop application (US Windows, MAC and Canada), and for Bank of America Investment Services.

DATA, Inc.

Manage and consult on Web sites and Web applications, animation, Intranets, DVDs, and CD ROMs.

Project Manager / Producer

LexisNexis

Manage the production schedules for Shepard's® Citations and Official Reports print products (130+ per month); create comprehensive statistics gathering and reporting system for schedules

Assist in quality control and reviewing production processes to recommend changes to increase efficiency

Consult as a Project Manager on interactive, print, and internal business initiatives

Completed PMI online course - Applied Framework for Project Management

Time-tracking Access database tool: design process flow and manage creation of tool to consolidate multiple time-entry and project management tools

Create and maintain SharePoint web sites, for project or departmental use

Global Council on Quality: design interface and facilitate construction of the online presence

Project Specialist & Scheduler

My background spans an array of industries including translation, software, website design and development, and financial data distribution.  My career goals have always revolved around the power of good communications and putting my customer first.  I have a BA in Public Relations.  In my personal time I work in my garden, teach yoga, and get outside as much as possible to enjoy the beautiful Colorado landscape.

Taplio

Mireille Cameron's Linkedin Analytics

Mireille Cameron

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Mireille Cameron's Linkedin Analytics

Mireille Cameron

Want to drive more opportunities from LinkedIn?

Mireille Cameron's Linkedin Analytics