JW Marriott Bucharest Grand Hotel

• Manage telephone and email enquiries in a prompt and professional manner.
• Process all reservations requests: Transient, group, corporate.
• Work with platforms (Booking, Expedia, Agoda, Illusions).
• Maintain excellent relationships with Sales, Reception and other departments.
• Develop strong knowledge in Opera and Marsha systems.

Reservations Sales Agent

Four Seasons Hotels and Resorts

• Set-up buffet tables according to hotel and function requirements
• Properly set up and clear down all tables, side stands and back of the house areas for/after functions according to service standards
• Assist in the placement of any food items in a function room for a display or a buffet and to serve
• Greet and welcome guests and respond to their requests in a courteous and friendly manner
• Serve the beverage and food in the appropriate order
• Quickly remove dishes as guests finish each meal at the end of each meal or function

Banquet Waitress

Coventry University London

• Represent the views of students in their year of study on all matters relating to the Programme.
• Provide both positive and negative feedback to staff at relevant meetings.
• Act as a communication channel between staff and students.
• Attend relevant training and networking events.
• Continuously improve the student learning experience by gathering the collective opinions of students studying the Programme and to present these views at Student Voice meetings.

Student Representative

Hilton Garden Inn Bucharest Airport

• Shadowing Check-in and Check-out processes
• Room inventory balancing
• Introduction about reservation guarantee methods and credit card handling
• VIP room allocation
• Groups pre-registration
• Welcome amenities scheme
• Receiving guest requests and coordinating with other departments to solve them
• Basic Concierge tasks ( map guidance, restaurant suggestions and bookings)
• Completed Introductory Hilton University Courses learning about the brand culture, guest service basics and Hilton Honors loyalty program

Summer Intern

Self-motivated and enthusiastic graduate with 2 years experience working in Hospitality and Tourism industry. I have developed my communication, time management and solution problem skills working in 5 stars hotel brands. In my career journey, i do aim to further grow professionally by learning new skills while listening to feedback on the job assignments as well as continuously develop by taking various courses.

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