Ultimate

Head of Product

Dixa

B2B SaaS customer service platform, 200+ employees, raised EUR 145MM (Series C in 2021)

• Lead an 18-person cluster with 3 product teams developing a portfolio of automation, messaging, and conversational AI products
• Launched GPT-powered AI chatbot that automates up to 80% of customer support inquiries using an org’s knowledge base or help center
• Slashed several thousand EUR in outbound calling costs for customers by introducing a new telephony routing tool
• Automated CSAT surveys on phone and SMS, reducing manual workload and saving hours per customer agent per day for business customers
• Revamped Dixa’s automation strategy to introduce AI-powered features and launched a generic channel infrastructure enabling rapid scaling
• Secured several hundred thousand EUR in new business by introducing strategic features (AI chatbots, dynamic forms, automated CSAT)
• Managed relationships with vendors and third parties such as AWS, Twilio, and a variety of telco, automation, and messaging providers

Director of Product Management

• Merged 3 Solvemate and 2 Dixa product teams into a new product cluster focusing on conversational AI, bots, messaging, automation
• Launched text messaging (SMS) and Twitter as messaging channels and secured quarterly conversational volume growth at 89% over 6 months
• Launched Solvemate chatbot integration as an extended platform capability that automates up to 2/3s of customer conversations
• Managed 3 PMs and led Automation and Channels product teams as IC
• Part of Product & Engineering Leadership Team

Group Product Manager

Solvemate was a B2B SaaS conversational automation platform for customer service acquired by Dixa in March 2022

• Facilitated M&A of Solvemate (acquired by Dixa) by providing due diligence on product development
• Led the product department and managed 3 PMs
• Improved product launch times by 600% by revamping product strategy, introducing structured product discovery, and actively coaching PMs
• Supervised launch of multilingual bots securing renewal ARR for 50% of total customer base
• Part of Company Leadership Team

Product Lead, Solvemate by Dixa

Zattoo

Emmy® Award-winning TV streaming platform, 230+ employees, 3 million B2C users, 30+ B2B global telco customers

• Launched TelmaTV for Axian (one of the largest telcos in Africa) on the Zattoo B2B TVaaS platform

Innovation Product Manager

wefox

B2B2C insurtech marketplace, 800+ employees, raised EUR 1.3B (Series D in 2022), revenue EUR 300MM+ ARR (publicly disclosed)

• Managed a product manager and a product analyst, part of Product Leadership Team
• Shipped lead gen automation tooling (ML matching service and scheduling UI) and increased the lead-to-sale CR by +20pp
• Executed a technical rebranding program after the merger of several wefox companies and launched the redesigned wefox website

Product Program Manager

finleap

• Built stealth venture and product prototype for Europe's largest fintech incubator, decided against shipping

Senior Venture Architect

Freelance

• Developed product strategy as EIR for a B2B SaaS data integration platform working with large German corporates
• Developed partnership strategy as advisor for an early stage B2B2C travel tech platform with 4MM users and closed 10 strategic partnerships
• Advised investment and research advisory firms on opportunities in the European travel tech space

Consultant / Entrepreneur in Residence

Omio

B2B2C travel tech platform, 320 employees, 25MM users, raised EUR 400MM

• Signed multi-year contracts up to €5MM ARR and grew top line for focus markets 5x over 12-month period
• Shipped 20+ partner integrations for rail providers in the UK, France, Benelux, and CEE

Business Development Manager / Interim Product Owner

ResearchGate

B2C social network for scientists, 315 employees, 15MM users, raised EUR 87MM from Bill Gates and Founders Fund

• Hired and supervised a team of 61 part-time data managers
• Shipped a backend data product (Institution Graph) that powers platform products generating 25% of overall revenue

Data Acquisition Team Manager

English Translator and Interpreter

United States Holocaust Memorial Museum

Interpreter

Product Leader and Mentor • Director of Product at Dixa • Founder of product qties • Author at You Are The Product

Product leader and mentor with 12 years of experience in hypergrowth tech, including several European unicorns and scaleups. Expert in B2B SaaS with a focus on automation and AI. Previous experience in (B2)B2C and a range of industries (fintech, travel tech, streaming, social networks). Passionate about training the next generation of product leaders & diversity and inclusion. 🏳️‍🌈🏳️‍⚧️

Currently Head of Product at Ultimate, a B2B SaaS customer support automation platform, where I'm building the next stage of generative AI and automation products.

Founder of ✨ 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗾𝘁𝗶𝗲𝘀 ✨ , a community for LGBTQ+ folks in product.

🌐  About Me:
mirza.tech

✍️  Newsletter:
youaretheproduct.io

🏘️  Community:
productqties.com

🧑‍🎓  Mentoring:
adplist.org/mentors/mirza-besirovic

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