Mirza Beširović's Linkedin Analytics

AI Product Leader with over a decade of experience, driving innovation in conversational AI, automation, and customer experience (CX). I specialize in building AI-powered products that deliver measurable value for businesses and their customers. At Zendesk, I lead the team behind autonomous AI agents, achieving automation rates of up to 90% and enabling brands like Levi's, Vimeo, and Reddit to transform their customer service operations. My work is focused on crafting solutions that balance innovation with business impact. I am particularly passionate about product discovery geared to deliver cutting-edge AI products. From zero-training AI engines to plug-and-play bots, my work drives efficiency while enhancing customer experience. Previously, I led AI and automation platforms at Ultimate and Dixa, steering product strategy, supporting M&A integrations, and building and coaching exceptional teams to deliver scalable results. Specialties: • AI Product Management • Conversational AI • Customer Service Automation • Chatbots • Machine Learning • Artificial Intelligence • Product Strategy • Team Leadership • Product Development • Automation • Customer Experience (CX) • Cross-functional Team Management • Innovation • Continuous Discovery • Product Trio Methodology • M&A Due Diligence • Post-acquisition Integration