Misha Njeri Madsen's Linkedin Analytics

A dynamic customer success professional that genuinely enjoys working directly with clients. I have a customer-centric approach and use my communication, listening and problem-solving skills to ensure that my interactions with customers are always geared towards providing solutions and increasing customer experience. Strong organization skills and an eye for detail but still able to maintain the big picture. Continuously communicating with customers and collaborating with cross-functional teams, I strive to collect valuable information for learning and improving product and solution offering. One thing that I have discovered about customers, is how much they value being listened to and journeying together with them in creating a solution that helps them meet their desired goals and business objectives. With this in mind, I use my skills and competencies to provide an excellent and rounded customer experience – onboarding, training, support and growth – thus ensuring that your value offering is optimally experienced and enjoyed by your customers. Main competencies are: -Customer relationship management -Customer Service Excellence -Problem-solving skills -Communication and Writing skills (in English) -Team worker and Resourceful -Research and Analytical skills -Proactively identifying opportunities