Mitch Willis's Linkedin Analytics

My technical beginning… In 2012, I, along with 400 other people, received the news that we were laid off. I vowed this wouldn't happen again. On that December day, I decided to go into business for myself as a technical writer. I knew I could add value to companies by helping turn chaos into order for them by creating effective documentation. Starting as a numbered company, I obtained contracts across industries from software, utilities, oil and gas, to construction, growing my documentation process along the way. Clients realized that it wasn’t my ability to develop reliable technical documentation that they valued the most. It was the removal of chaos in their organization, replacing it with the order needed for improved business continuity, impactful operational efficiencies, and mitigation of risks. Companies needed the stability that quality documentation brought across teams and organizational departments. As a result, this stability became the crucial piece for operational effectiveness, particularly in the face of a compliance audit. In 2014, I rebranded as Cohort Technical Communications – protector and friend to organizations – to further unlock the value in clients’ existing documentation. Using my Content Pillars Methodology™, clients receive insights that, when embraced, can leave an IT department in a much better place. Specifically, the insights identified point to the technical infrastructure and deliverables required for a more orderly and efficient work environment. This allows teams to focus on their core competencies that result in generating that all-important business revenue. It’s more than my two decades of experience that have helped me leave a trail of happy clients in my wake. Specific certifications that help me create superior user experiences include Microsoft Office Word Expert 2016 and the ITILⓇ Foundations Certification for IT Service Management. I was a longtime member of STC Alberta (Society for Technical Communication), previously serving as president from 2015-2016 and a supporter of the Calgary Humane Society. I want to hear about you and your organization. What value can we unlock in your current documentation? How does your current documentation support your smooth and efficient operations? Connect with me at 403-970-9137 or mwillis@cohorttechcomm.com to discuss.