Beltone

Director Patient Experience

Director of National Retail Operations

Retail Operations Manager, Canada

Connect Hearing US

Defined the in-clinic customer experience and developed a training/coaching program to support professional development in this approach.  
Developed a "Centre of Excellence" model for the US market.
Developed, delivered onboarding program for Hearing Care Professionals.
Developed best practices for various in-clinic sales approaches and tools.

Director of Professional Practice

Connect Hearing Group

Senior Manager, Professional Practice, Global

Connect Hearing Canada (2010-2013), Canada and US (2013-2014)

Introduced the Motivational Interview approach to hearing aid sales to Connect Hearing and implemented this as the Connect Hearing sales process in 2010.  
I worked with Sonova Learning and Development to adapt this as the Global approach for hearing aid sale.  This has since been introduced to several countries within the Sonova owned retail group.

Independent Consultant, Sales Coaching and Program Development

Speaking Engagements with Phonak Canada
Topic: Motivational Interview as an Approach to Hearing Aid Sales

Senior Consultant

ListenUP! Canada

Co-founder of ListenUP! Canada's group of Hearing Healthcare Retail centres.
Managed Professional Staff and Regional Directors.
Corporate spokesperson including public and media relations as well as advertising on radio and TV.

Vice President and Chief Audiologist

St. Michael's Hospital

Facilitator and advocate for Professional Practice and the Audiology program within the hospital.
Responsible for developing practice guidelines and processes.

Professional Practice Leader for Audiology

Opened an onsite Hearing Aid dispensary and sold hearing aids from that location.  
Performed audiometric assessments, hearing aid evaluations, aural rehabilitation, and electrophysiological testing.
Academic Instructor for the University of Toronto faculty of Medicine.
Clinical Educator for Speech Language Pathology at the University of Toronto.

Dispensing Audiologist

The Bay Hearing Services

Conducted Hearing Aid Evaluations, sold hearing aids 2 week-end days/month.

Experienced Hearing Healthcare Executive, Audiologist, Retail sales and Customer Experience expertise

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