Michael K.'s Linkedin Analytics

I help streamline operations, manage projects, and approach teams and customers with diplomacy and tact. With over 3 years of experience in web services, I have developed expertise in WordPress, ServiceNow, and technical documentation, enabling me to advise and educate faculty and staff on best practices and resolve any technical issues. I am also passionate about learning and adapting to new technologies, which motivated me to pursue two Google Certificates in IT Support and Project Management, as well as a Master's degree in Library and Information Science. These credentials have enhanced my skills in critical thinking, communication, and help desk support, as well as exposed me to new and interesting technologies. I am proud of my achievements in the Air Force and UNCG, where I have demonstrated focus, resolve, and proactive in challenging and dynamic environments.