HCLTech

Managing HCLTech AMS Projects and Broadcom Support Projects (L0-L1) on Broadcom Workload Automation Products.

Senior Services Consultant

HCL Technologies Czech Republic s.r.o

Services Consultant

HCL Technologies Czech Republic s.r.o.

Member of Enterprise Studio by HCL Technologies ( previously CA Technologies ), responsible for functional and technical knowledge and implementation of Enterprise Management products like CA Service Operations Insight (CA SOI), CA Unified Infrastructure Management (CA Nimsoft), CA Infrastructure Management (CA Spectrum) and CA Application Performance Management (CA APM). Implementations involving both at the individual product level and solution level within client’s environment. Learning CA software and convey knowledge to others, regardless of their seniority or technical ability.

Associate Services Consultant

CA Technologies

Responsible for functional and technical knowledge and implementation of Enterprise Management products like CA Service Operations Insight (CA SOI), CA Unified Infrastructure Management (CA Nimsoft), CA Infrastructure Management (CA Spectrum) and CA Application Performance Management (CA APM). Implementations involving both at the individual product level and solution level within client’s environment. Learning CA software and convey knowledge to others, regardless of their seniority or technical ability.

IBM Client Innovation Centers Europe

Accountable for creating new streams, modification of TWS database, changing existing streams, event driven workload automation, special resources. Also, responsible for creation and maintaining new and existing JCL, and other program-cards (pre-run, post-run, print cards), create solution of repetitive problems and for defect prevention, analysis of complex failures, handling data sets. Supporting system operations team in daily workload and on long-term basis. Creating documents, escalation paths, error handling instructions and participating in change/incident management, implementation of new solutions, task automation and supporting customer on production releases.

Technical Specialist

HCL Technologies

Specialist in Datacenter EMS Tools migration, transition and transformation in Technical Expert Group of HCL. Effectively completed 1 Migration, 2 Transition and 3 Transformation Projects. Part of Service Assurance Practice for CFS (Cross Functional Services) while implementing, engineering and refining EMS Solutions for Clients ranging from mid to large. To name a few EMS products; BMC Event and Impact Management (BEIM), CA Service Operations Insight (CA SOI), CA Unified Infrastructure Management (CA Nimsoft), CA Infrastructure Management (CA Spectrum), IBM Tivoli Workload Scheduler (TWS), BMC Control-M. Part of different vendor connect programs while responsible to devise the most effective approach for an EMS scenario and help and define strategy for their future releases, standardizing EMS Tools deployment for all customers and define new standards and processes. Complete Proof of Concepts (POCs) for Pilot Project to showcase the tool’s capability while catering to customer’s requirements.

Specialist

Wipro BPS

Level 1 support for Business Customers and troubleshooting routers, ISP and other network related issues. Escalating issues to Level 2 as and when required.

Technical Associate

An IT professional, having 10+ years of rich experience in IT Sector Management of Enterprise Monitoring, Event Analytics and Workload Automation/Management while performing due diligence, implementing new Enterprise level solutions and having transitions and transformations done for various clients across Food & Beverages, Banking, Consumer Products and Insurance Domains.

Have experience in IBM and CA (now Broadcom) suite products for Workload Automation/Management, Event Management, Event Analytics and Enterprise Monitoring. 

Tools Expertise : CA Service Operations Insight (SOI), CA Unified Infrastructure Management (Nimsoft), CA Infrastructure Management (Spectrum), IBM Netcool Operations Insight ( NOI ), IBM Tivoli Workload Scheduler (TWS), Broadcom Automic Workload Automation.

Taplio

Mukul Mohan Rafiz's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Mukul Mohan Rafiz's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Mukul Mohan Rafiz's Linkedin Analytics